Michael Rollins
Business Management
Charlotte,NC
Summary
SMB Repair Lead with 18 years of managerial experience focused on increasing profit and improving employee commitment. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
SMB Repair Lead
Charter Communications
05.2021 - Current
- Established rapport with clients by providing exceptional communication during the resolution process, fostering trust in our services.
- Served as a subject matter expert for specific products, providing specialized assistance to colleagues and customers alike.
- Mentored junior technical support representatives, enhancing their problem-solving skills and product knowledge.
General Manager
McDonald's
01.2001 - 08.2020
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assisted Department Managers in setting goals and followed up on their progress. Provided mentoring and direction to improve their Departments and business overall.
- Delivered wide variety of courses focused on team building, profitability and shift management.
- Evaluated organizational performance to ensure that training is meeting business needs and improving performance.
Education
No Degree - Business Leadership
Hamburger University
Chicago, IL 01.2006 - 01.2007
No Degree - Restaurant Leadership
Hamburger University
Chicago, IL 01.2005 - 01.2006
Certification - Project Management
Louisiana State University At Shreveport
Shreveport, LA 05.2001 -
Skills
Desktop support
undefinedTimeline
SMB Repair Lead
Charter Communications
05.2021 - Current
No Degree - Business Leadership
Hamburger University
01.2006 - 01.2007
No Degree - Restaurant Leadership
Hamburger University
01.2005 - 01.2006
Certification - Project Management
Louisiana State University At Shreveport
05.2001 -
General Manager
McDonald's
01.2001 - 08.2020
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