Michael Rosario

Worked as a Marketer at Story, where I contributed to marketing activities and campaigns.

• Developed and executed marketing campaigns to promote products and services
• Utilized various marketing channels to reach target audiences and drive engagement
• Analyzed market trends and customer behavior to identify opportunities for growth
• Collaborated with the sales team to align marketing strategies with sales objectives
• Monitored and reported on the performance of marketing initiatives

Served as a Sales Representative at Clarks, where I played a pivotal role in driving sales and providing exceptional customer service.

• Engaged with customers to understand their needs and recommend products
• Met and exceeded sales targets through proactive selling and relationship building
• Resolved customer inquiries and issues to ensure a positive shopping experience
• Contributed to visual merchandising and store presentation efforts
• Participated in product knowledge training and remained updated on industry trends

Currently employed as an Application Operation Engineer at S&P Global, where I play a key role in the operation and management of applications.

• Responsible for the operation and maintenance of critical applications
• Manage incidents and service requests, ensuring timely resolution
• Collaborated with development teams to ensure seamless application deployment and release management.
• Conduct system performance monitoring and tuning to ensure optimal performance
• Created and maintained documentation for application deployment processes and procedures.
• Managed the deployment and optimization of a complex financial application on AWS/Azure.