Michael Rosario
West Haverstraw
Summary
Proactive, detail-oriented professional with extensive experience in customer service and technical support. Expertise in troubleshooting hardware and software issues, leading to improved operational efficiency. Proven ability to collaborate with teams to enhance user experience and drive results.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Fulfillment Expert
Target
West Nyack
10.2024 - Current
- Collected merchandise for online orders to ensure prompt fulfillment.
- Packed and processed items efficiently to exceed guest expectations.
- Delivered exceptional customer service to enhance client satisfaction.
- Stacked boxes on pallets, wrapped shipments, and assisted transport to loading dock.
- Maintained clean and safe work environment to promote operational efficiency.
Kitchen server/Food Preparation Worker
Marian Shrine Retreat Center
Stony Point
03.2022 - 10.2024
- Addressed guest inquiries to deliver top-tier customer service during retreats and events.
- Maintained high standards of cleanliness and organization in dining areas.
- Prepared tables and utensils, ensuring optimal presentation for meal service.
- Monitored food supply levels, assisting with effective inventory management.
- Coordinated with staff members regarding guest requests and complaints smoothly.
- Adhered to health safety regulations while handling food products.
- Served meals promptly, contributing to an enjoyable event experience for guests.
IT Intern
Office For The Aging Bidg F
Pomona
03.2024 - 05.2024
- Assisted in troubleshooting hardware and software issues for staff users.
- Collaborated with team members on system updates and software installations.
- Installed, configured and tested hardware components such as routers, switches, firewalls and servers.
Elder Assistant with Technology
Office For The Aging
Pomona
- Provided technical support for hardware and software issues for the elderly
- Delivered training sessions on software applications to enhance user proficiency.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
Education
Associate of Applied Science - Cyber Security
Rockland Community College
Suffern, NY05-2026
High School Diploma -
North Rockland High School
Thiells, NY06-2024
The Completion of 1000 of Training - Cyber Security
Rockland BOCES Career & Technical Education Center
West Nyack, NY06-2024
Skills
- Cyber security principles
- Customer service excellence
- Technical support expertise
- Hardware installation skills
- Software troubleshooting proficiency
- Team collaboration
Certification
Testout PC Pro, 2023
Timeline
Fulfillment Expert
Target
10.2024 - Current
IT Intern
Office For The Aging Bidg F
03.2024 - 05.2024
Kitchen server/Food Preparation Worker
Marian Shrine Retreat Center
03.2022 - 10.2024
Elder Assistant with Technology
Office For The Aging
Associate of Applied Science - Cyber Security
Rockland Community College
High School Diploma -
North Rockland High School
The Completion of 1000 of Training - Cyber Security
Rockland BOCES Career & Technical Education Center