Michael Rosenberg
Newton Center,MA
Summary
I believe that my extensive knowledge and experience in the restaurant and hospitality industry will transfer over very well to the service department. My customer service skills and hospitable personality will be perfect for the automotive service industry.
Overview
9
9
years of professional experience
Work History
General Manager
Smoke Shop BBQ
01.2018 - 11.2023
- I have lots of experience with inventory software. I have implemented new inventory software across multiple restaurants; including staff training and troubleshooting.
- Developed and implemented strategies to increase sales and profitability, while maintaining high levels of hospitality.
- Managed budget implementations, employee reviews, training, and scheduling.
- Monitored financial performance, set budgets and controlled expenses such as balancing food cost and liquor cost budgets.
- Always had a fun but productive work environment for my employees. Utilizing a light sense of humor and inviting atmosphere, I am able to increase productivity due to employee happiness.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Server
Smoke Shop BBQ Restaurant
01.2016 - 01.2018
- Served food and beverages promptly with focused attention to customer needs. This restaurant has several locations in the Boston area ranging from Seaport to Assembly Row. Very high volume serving delicious BBQ and high end Bourbon.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Macs Fish House/Macs Shack
06.2014 - 09.2016
- Served food and beverages promptly with focused attention to customer needs. This restaurant is a very fast pace summer restaurant on Cape Cod with very high volume.
- Worked with POS systems to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High-school -
Andover High School
Andover, MA06.2011
Skills
- Staff Development
- Product Costing
- Employee Scheduling
- Staff Training
- Menu Planning
- Sales Expertise
- Project Planning
- Total Quality Management
- Food Preparation and Safety
- Economic Analysis
- Performance Improvement
Cross-Functional Team Management
- Data Review
- Vendor Partnerships
- Administrative Skills
- Staff Retention Programs
- Event Management
- Cost Analysis and Savings
- Staff Motivation
- Coaching and Mentoring
- Facility Management
- Supervision and Training
- PC Competency
- Inventory Control
References
Andy Husbands
Owner/CEO of Smoke Shop BBQ Restaurant
Critically Acclaimed Cookbook Author
e: Andy@thesmokeshopbbq.com
Matt Griffin
Director of Operations at Smoke Shop BBQ Restaurant
e: Matt@thesmokeshopbbq.com
p:1-(719)-459-0867
Timeline
General Manager
Smoke Shop BBQ
01.2018 - 11.2023
Server
Smoke Shop BBQ Restaurant
01.2016 - 01.2018
Server
Macs Fish House/Macs Shack
06.2014 - 09.2016
High-school -
Andover High School
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