Michael Ross
Scotts Valley,CA
Summary
Dynamic and customer-focused Sales Associate with proven expertise at CVS Pharmacy, excelling in exceptional customer service and problem-solving. Skilled in cash handling and maintaining a welcoming environment, I foster strong customer relationships to drive repeat business and ensure a safe, organized shopping experience. I developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Sales Associate
CVS Pharmacy
Scotts Valley, CA
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority..
- Maintained a clean and organized sales area, contributing to a professional and welcoming store environment.
- Resolved customer complaints professionally while maintaining a high level of service quality standards.
- Assisted customers by locating requested items, answering product questions and referring customers to on-duty pharmacists for medication inquiries.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Security Officer
Abbot SPI
07.2023 - 06.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Sales Associate
Target
03.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Scotts Valley High School
Scotts Valley, CA06.2023
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Exceptional customer service
- Flexible schedule
- Cash register operation
- Cash handling accuracy
- Multi-tasking strength
Timeline
Sales Associate
CVS Pharmacy
08.2024 - Current
Security Officer
Abbot SPI
07.2023 - 06.2024
Sales Associate
Target
03.2022 - 02.2023
High School Diploma -
Scotts Valley High School