Michael Rousey
New York
Summary
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
34
34
years of professional experience
4
4
years of post-secondary education
Work History
Concierge
Maxwell Kates
New York
09.2000 - Current
- Delivered exceptional guest service while managing diverse inquiries and requests.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Provided local area information, enhancing guests' experience during their stay.
- Collaborated with hotel staff to streamline guest services and improve communication.
- Maintained knowledge of hotel amenities, services, and promotions to inform guests effectively.
- Assisted in resolving guest complaints, prioritizing satisfaction and comfort levels.
- Organized special events and activities, catering to diverse guest preferences and needs.
- Managed concierge desk operations, ensuring a welcoming environment for all visitors.
Concierge Manager
Milstein Properties Inc
New York
09.1991 - 09.2000
- Trained and supervised concierge staff to ensure high service standards.
- Developed and implemented best practices for efficient service delivery.
- Coordinated guest requests, providing personalized recommendations and assistance.
- Maintained strong relationships with local businesses for resident benefits and services.
Education
Master of Science - Engineering
University of Illinois At Urbana-Champaign
Champaign, IL 09.1976 - 12.1980
Skills
- Guest service
- Event planning
- Transportation coordination
- Problem resolution
- Local area knowledge
- Customer relationship management
- Staff supervision
- Attention to detail
- Adaptability to needs
- Conflict resolution
Timeline
Concierge
Maxwell Kates
09.2000 - Current
Concierge Manager
Milstein Properties Inc
09.1991 - 09.2000
Master of Science - Engineering
University of Illinois At Urbana-Champaign
09.1976 - 12.1980