Michael Roush
Wegmans
Duncannon,PA
15
years of professional experience
Dynamic E-Commerce Coordinator at Wegmans with a proven track record in enhancing order fulfillment processes and ensuring customer satisfaction. Skilled in team collaboration and cash handling, I excel in fast-paced environments, consistently meeting service expectations while training new associates to uphold high standards of professionalism and efficiency.
Work History
E-Commerce Coordinator
1 Year- Coordinated e-commerce order fulfillment workflows to support accurate picking, staging, and customer-ready handoff
- Monitored online order queues and resolved exceptions to maintain timely service and inventory accuracy
- Collaborated with store operations teams to balance digital demand with in-store availability and substitutions
- Trained new associates on e-commerce processes, communication standards, and order quality expectations
Cashier / E-commerce
5 Years 3 Months- Greeted customers professionally, resolved checkout questions, and maintained service-focused interactions.
- Operated point-of-sale system effectively and efficiently.
- Meeting expectations and keeping SPI numbers in range when shopping for Cart to Curb.
- Ability to locate items in an effective and timely manner and always checking back stock.
- Taking items to customers in a timely manner as a runner.
- Ability to operate Wegmans catering website to help meet customers needs.
- Helping communicate with other departments for customer orders or needs or special orders.
- Willingness to help out in other departments and to learn more than just my job requirements.
- Packing orders efficiently for customer delivery orders.
Safety Lead
3 Years 2 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across nights, weekends and holidays.
- Excellent communication skills, both verbal and written.
Education
GED
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Reliability and punctuality
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Product restocking
Product knowledge
POS systems
Staff training
Refund handling
Guest inquiries
ID verification
Attention to detail
Order packaging
Decision making aptitude
Daily reporting
Product recommendations
Timeline
E-Commerce Coordinator
Wegmans
2025.10 - CurrentRead More
Cashier / E-commerce
Wegmans
2021.07 - CurrentRead More
Safety Lead
Sunoco Gas Station
2012.02 - 2015.04Read More
Susquenita
GED
Read More