Brian Waite
Amityville,USA
Summary
E-commerce professional with broad experience in optimizing online sales channels, managing digital marketing campaigns, and enhancing user experience. Strong focus on team collaboration and meeting business objectives. Skilled in data analysis, inventory management, and customer relationship management. Reliable, adaptable, and driven to deliver results in fast-paced environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
E-Commerce Coordinator
LKQ Corporation/Keystone Automotive
02.2019 - 05.2024
- My position involved reaching out to our customers and sales representatives
- My position involved reaching out to our customers and sales representatives
- I monitored incoming orders via our website
- I monitored different online ordering systems including Partstrader. I monitored a general order inbox as well as my personal inbox
- I was the sole individual that oversaw these systems
- Analyzed website metrics to identify trends, making data-driven decisions to improve user experience and conversion rates.
- Streamlined order processing for increased efficiency and timely delivery of products.
Dispatcher
Cooper Communications Group
04.2013 - 04.2018
- Contacted Field Technicians to repair damaged equipment
- Updated a web based program with the status of the work order
- Closed out work orders upon confirmation of job completion from the technician
- Worked with our Customer via phone and Instant messenger to make sure the customer was satisfied with the work performed
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Sample Handler
Underwriters Laboratories
09.2002 - 02.2011
- Handled inbound products and routed them to the correct Lab for testing
- Processed the samples in the computer
- Routed them to the proper Engineer for testing
- Followed and logged the product as it was moved through the facility
- Spoke with Clients via phone and E-mail for confirmation of delivery
- Hazmat Trained
- Worked in the wire and plastics lab
- Processed incoming shipments, reducing delay in distribution.
- Assisted team members to promote effective collaboration and meet deadlines.
- Performed strength and Tensile Testing
- Member of the Building Evacuation Team
Education
Communications -
Sullivan County Community College
Loch Sheldrake, NYSkills
- Time management
- Microsoft Word
- Merchandising
- QuickBooks
- Personal assistant experience
- Negotiation
- Retail sales
- Plumbing
- Adobe Illustrator
- Computer skills
- Dispatch
- Microsoft Outlook
- Microsoft Office
- E-Commerce
- Procurement
- Communication skills
- Customer support
- Freight
- Office experience
- Photography
- Typing
- ADP
- Analysis skills
- Organizational skills
- Basic math
- Sales
- Data entry
- Construction
- Cash register
- Logistics
- Microsoft Excel
- Leadership
- Administrative experience
- Customer service
- Microsoft Powerpoint
- Oracle (10 years)
- Cash handling
Certification
Driver's License
Additional Information
Worked In the Radio Studio in High School and College, Filmed mock commercials and Edited them in the Studio
Personal Information
- Title: Dispatcher
- Work Permit: Authorized to work in the US for any employer
Timeline
E-Commerce Coordinator
LKQ Corporation/Keystone Automotive
02.2019 - 05.2024
Dispatcher
Cooper Communications Group
04.2013 - 04.2018
Sample Handler
Underwriters Laboratories
09.2002 - 02.2011
Driver's License
Communications -
Sullivan County Community College
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