Christa Bontrager
Chillicothe,MO
Summary
Dynamic professional with a proven track record in financial reporting and customer service excellence, notably at Livingston County Court House. My approachable demeanor and problem-solving skills have consistently improved client satisfaction and operational accuracy.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
E-Commerce Coordinator
Walsworth Publishing Company
2026.03 - Current
- Collaborated with cross-functional teams to streamline order fulfillment processes, enhancing customer satisfaction.
- Managed relationships with third-party vendors, ensuring timely delivery of products and services.
- Oversaw daily operations of e-commerce platform, monitoring system performance and troubleshooting technical issues as needed.
- Helped streamline workflows from e-store, to vendor, to end client and to buyer.
- Added, updated and removed product from e-commerce systems.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Sales Associate
Double T
2025.08 - 2026.03
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Associate Director of Housing / Weatherization
Green Hills Community Action Agency
2025.01 - 2025.07
- Assisted senior leadership in managing all aspects of operations.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Public Administrator Office - Bookkeeper
Livingston County Court House
2023.09 - 2025.01
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for clients while organizing and maintaining bank statements for checking accounts.
- Completed payroll for clients and maintained detailed records of procedures.
- Completed tax forms in compliance with legal regulations.
- Reconciled and corrected issues with financial records.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Customer Service Representative
Missouri Star Quilt Company
2019.10 - 2023.08
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
Bartender
Jamesport Tavern
2014.05 - 2019.10
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
In-Home Healthcare Provider/Lead Staff
Green Hills Superior Care
2014.02 - 2018.08
- Maintained and processed invoices, deposits, and money
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Education
High School Diploma -
Trenton R-9
Trenton, MO2011-05
Skills
- Program management
- Data entry
- Relationship development
- Payroll administration
- Personable and approachable
- Record preparation
- Performance monitoring
- Recordkeeping and file management
- Flexible schedule
- Financial reporting
- Decision-making
- Expense reporting
- Calendar management
- Client communication
- Office management
- Document management
- Problem-solving
- Time management
- Customer service
Timeline
E-Commerce Coordinator
Walsworth Publishing Company
2026.03 - Current
Sales Associate
Double T
2025.08 - 2026.03
Associate Director of Housing / Weatherization
Green Hills Community Action Agency
2025.01 - 2025.07
Public Administrator Office - Bookkeeper
Livingston County Court House
2023.09 - 2025.01
Customer Service Representative
Missouri Star Quilt Company
2019.10 - 2023.08
Bartender
Jamesport Tavern
2014.05 - 2019.10
In-Home Healthcare Provider/Lead Staff
Green Hills Superior Care
2014.02 - 2018.08
High School Diploma -
Trenton R-9