Artana Campagna
Jacksonville,FL
Summary
Detail-oriented and results-driven professional seeking opportunities to leverage expertise in eCommerce, merchandising, and project management within the fashion and technology industries. Passionate about driving revenue growth, optimizing customer experiences, and contributing innovative solutions to dynamic organizations. Currently pursuing a Master's degree in Data Science to further enhance analytical skills and insights. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
E-Commerce Coordinator
Soap Atelier
Freelance
01.2023 - Current
- Analyzed customer behavior and sales data, resulting in 25% increase in conversion rates through targeted merchandising adjustments
- Optimized product listings and inventory management, reducing delivery time by 40%, streamlining operations and enhancing customer satisfaction.
- Created visually appealing landing pages that showcased featured products, increasing click-through rates and time spent on site.
Operations Manager
Brides Of Florida
Miami
01.2012 - 01.2024
- Negotiated wholesale contracts for top luxury wedding gown designers, resulting in 20% increase in sales and solidifying strong partnerships
- Executed social media marketing campaign that garnered over 100k followers and several million views, contributing to 50% revenue growth within six months
- Implemented workforce management strategies that led to 20% reduction in overhead costs while maintaining service quality
- Managed third-party vendors to ensure alignment with operational objectives and enhance brand image, resulting in 15% increase in customer satisfaction.
Club Floor Supervisor
Intercontinental Hotels Group Ihg
Miami
09.2016 - 01.2017
- Conducted surveys to identify service gaps and implemented solutions
- Launched complimentary water bottle at check-in, resulting in 10-point increase in guest satisfaction
- Facilitated orientation sessions for new hires to familiarize them with company culture, policies, and customer service expectations
- Managed budgetary constraints for Club Floor, utilizing data analysis to identify cost-saving opportunities while maintaining high-quality service for VIP guests.
Front Desk Representative
Springhill Suites
Orlando
03.2016 - 08.2016
- Collaborated cross-functionally to optimize operational efficiency and ensure timely fulfillment, leading to 95% of requests being completed within 24 hours
- Improved team's understanding and utilization of POS and Fosse systems through comprehensive training, resulting in 100% system proficiency.
Education
Masters of Science in Data Science -
Eastern University
Remote12.2024
Master Of Science Degree In Hospitality Business Management -
Florida International University
Miami, FL12.2019
Skills
- B2B
- Bilingual-Spanish
- Contract negotiation
- Cost benefit analysis
- Cross functional collaboration
- Customer engagement strategies
- Customer relationship management
- Proficient in Microsoft Office suite
- Onboarding
- Project management
- Purchasing management
- Python
- Revenue growth
- Social Media Marketing
- SQL
- Tableau
- Vendor management
- Performance reporting
- Customer database management
- Google Analytics
- Competitive Market Analysis
- Business Development
- Data visualization
Websites
Certification
- Data Science Methodology, IBM-Course Era, 12/2023
- Data analytics, Google course era
Volunteer Experience
- Kappa Alpha Theta, New Member Coordinator
- Heartland- Pet therapy, Coordinator, Orchestrated pet therapy events and coordinated visits to geriatric centers, fostering enriching interactions with therapy animals., Established partnerships with facilities and hospitals, fostering collaborative efforts aimed at enhancing the quality of life through therapeutic animal visits.
Hobbies and Interests
- Fashion
- Fitness
- Passion for problem-solving
Timeline
E-Commerce Coordinator
Soap Atelier
01.2023 - Current
Club Floor Supervisor
Intercontinental Hotels Group Ihg
09.2016 - 01.2017
Front Desk Representative
Springhill Suites
03.2016 - 08.2016
Operations Manager
Brides Of Florida
01.2012 - 01.2024
Masters of Science in Data Science -
Eastern University
Master Of Science Degree In Hospitality Business Management -
Florida International University