Lori Torres
Durham,NC
Summary
Resourceful E-Commerce Associate known for productivity and efficiency in task completion. Excel in managing online inventory and enhancing user experience on e-commerce platforms. Strong communication skills enable effective collaboration with team members and clients. Adapt quickly to new technologies and strategies to keep pace with evolving digital market trends.
Overview
27
27
years of professional experience
1
1
Certification
Work History
E-Commerce Coordinator
The Cellular Resource
Raleigh, NC
09.2018 - Current
- Researched competitors' activities to devise effective strategies and shipping costs for electronic devices such as game consoles, cellphones, headphones, and tablets.
- Oversaw warehouse operations and managed inventory for diverse e-commerce channels like eBay, Reebelo, Swappa, Back Market,and Amazon.
- Managed online sales operations while delivering top-notch customer service and closely monitoring inventory levels.
- Captured high-quality images of products through the use of video cameras, still cameras, and lighting equipment.
- Achieved optimal customer experience through prompt resolution of concerns and timely response to inquiries.
- Composed and uploaded merchandise descriptions along with images to various online storefronts, auction sites, and shopping websites.
- Satisfied customer demands by efficiently fulfilling product requisitions via inventory picking, item collation, and timely shipment preparation.
- Performed final device evaluation before sending them out for customers.
- Collaborated closely with CEO on all aspects of operations.
- Maintained regular communication with USPS supervisors and FedEx representatives to optimize shipping costs, coordinate pick up schedules, and address any shipping-related concerns.
- Extensive experience with ShipStation for managing shipments.
- Ensured timely delivery of e-mail confirmations for all completed transactions and shipments.
- Provided prompt assistance and resolved challenges for online customers utilizing multiple communication methods.
- Canceled orders based on customer requests, inventory, or delivery issues.
CDR Technician/ 2nd Shift Lead
Moduslink
Garner, NC
01.2007 - Current
- Maintained, rebuilt and upgraded 13 MicroTech Duplicator Systems for production of Recovery Media (cd's, dvd's, dual layer dvd's, usb's) for Lenovo, EMC, Microsoft and IBM
- Motherboard, Hard Drive, Reader and Writer Drive changes and installations
- Network mapping, System Rebuilds and Windows repair on 13 systems
- Sole employee to work 2nd Shift, responsible for repairs, manufacturing and producing Recovery Kits for clients sent by Buyer Planners in China and Mexico (confer via email)
- Equipment set up for employee use, preforming and ensuring proper installation of hardware, software and operation systems
- Maintained daily communication, transactions, problems, remedial actions taken, and installation activities
- Prepared Scrap Reports for Information Technology/ Product on Demand (POD Room) Department
- Set up and configured Information Technology/ POD Room department through 2 building relocations
- Offered knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing effective manufacture and shipping of goods
- Trained co- workers and new staff in proper use of equipment and software
- Consistently compliant with ISO and 5S standards
Star Cashier
Walmart 1614
Durham, NC
06.2004 - 08.2007
- Bagged merchandise by following standard procedures
- Worked with customer service to resolve issues
- Operated cash register with proficiency
- Awarded Star Cashier Certificate and vest
- Awarded Certificate of Commendation from state of NC Alcohol Law Enforcement Division Department of Health and Human Services Health and Wellness Trust Fund
- Provided professional and courteous service at all times
- Worked overtime shifts during busy periods
Prime Hardware Coordinator
Nortel/ Solectron (merge)
Durham, NC
04.1999 - 09.2003
- Assembled circuit packs manually
- Achieved high efficiency in Megamations Operations
- Operated wave soldering equipment to ensure efficient production processes and meet quality standards.
- Enhanced efficiency and accuracy in wave QC processes
- Repaired, soldered, and de-soldered components efficiently.
- Testing
- Coordinated circuit pack hardware, including packaging and preparation for shipment
IBM RTP
Durham, NC
06.1997 - 09.1999
- Assembled PC's following specifications
- Assembly QC
- Testing
- Final Inspection before packing
- Certified for each process on assembly line
- Awarded gift cards for high numbers of production
Education
High School Diploma - Agricultural, Graphics, Computer Programming
Northern High School
Durham, NC, US01.1997
Skills
- Excellent verbal and written communication
- Mechanical knowledge
- Critical thinking and multi-tasking
- Extensive organization and time management skills
- Shipping coordination
- Website Maintenance
- Interpersonal Communication
- Logistics Coordination
- Problem-solving aptitude
- Order Fulfillment
- Inventory Coordination
- Time Management
Certification
- Green Certified ISO 14001 training Moduslink
- Certificate of Training Print on Demand Moduslink
- Commendation from NC Alcohol Division Walmart
Timeline
E-Commerce Coordinator
The Cellular Resource
09.2018 - Current
CDR Technician/ 2nd Shift Lead
Moduslink
01.2007 - Current
Star Cashier
Walmart 1614
06.2004 - 08.2007
Prime Hardware Coordinator
Nortel/ Solectron (merge)
04.1999 - 09.2003
IBM RTP
06.1997 - 09.1999
High School Diploma - Agricultural, Graphics, Computer Programming
Northern High School