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To continue my career with Kaiser Permanente in a challenging leadership position. Moreover, in an organization that will utilize management, supervision and administrative skills to benefit mutual growth and maximum success. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering eleven years of extensive leadership experience in health care. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Experienced with leading and managing teams to achieve operational excellence. Utilizes strategic planning and effective communication to drive team performance. Track record of fostering collaborative environment and meeting organizational objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level senior management position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced customer service leader with a strong track record of growth and impact at Amazon since 2019. Began as a Customer Service Associate, providing technical support for Amazon devices and digital services to North American customers. Progressed to Subject Matter Expert, where I mentored new hires through real-time support and live training. Promoted to Advanced Technician, handling complex technical issues and supporting escalated cases across phone, chat, and email. Currently, as a Team Manager, I lead a team of 30 associates, focusing on performance coaching, process improvements, and delivering exceptional experiences for both customers and team members.

Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.

Proven leader in driving operational excellence and customer satisfaction at Verizon Wireless, adept at performance coaching and negotiation. Enhanced team productivity and sales through strategic planning and customer engagement, achieving significant revenue growth. Excelled in cultivating client relationships, leading to repeat business and surpassing sales targets. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Michael Rudland

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Team Manager

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