Michael Ruffin
Austin,Texas
Summary
Experienced customer service specialist with exceptional skills in settling customers issues seeking employment with a company to further utilize my customer satisfaction ability. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Lead Legal Assistant
Hembree Bell Law Firm
Austin, Texas
04.2024 - Current
- Conducted legal research to support case preparation and strategy development.
- Drafted and reviewed legal documents, ensuring compliance with applicable laws and regulations.
- Managed case files and maintained organized records for efficient retrieval and review.
- Assisted attorneys in trial preparation by organizing exhibits and preparing witness lists.
- Utilized case management software to track deadlines and monitor progress of legal cases.
- Coordinated communication between clients, attorneys, and court officials to streamline processes.
- Provided administrative support by scheduling appointments and managing attorney calendars effectively.
Paralegal
Dorothy Butler Law Firm
Austin, TX
09.2020 - 04.2024
- Provide legal assistance to our Family Law and Business and Real Estate attorneys, including initial consultations with potential clients, legal drafting, filing, and client communications through email and phone calls.
Customer Service Representative III
Bed Bath and Beyond
02.2020 - 08.2020
- Answered 50+ calls a day with an average handle time of 8-12 minutes per call
- Maintained a 4.9 in customer satisfaction and moved from CSR 1 to a CSR 3
- Calls ranged from order inquires, problem solving, order placement and tracking orders.
Education
High School Diploma -
Lee County High School
Leesburg, GA05.2000
Skills
- Account Management
- Microsoft Word
- Customer Relations
- Customer Service
- Delivery Scheduling
- Customer Relationship Management
- Clerical Support
- Managing Multiple Tasks
- Professional Telephone Demeanor
- Travel Planning
- Critical Thinking
- Computer Proficiency
Timeline
Lead Legal Assistant
Hembree Bell Law Firm
04.2024 - Current
Paralegal
Dorothy Butler Law Firm
09.2020 - 04.2024
Customer Service Representative III
Bed Bath and Beyond
02.2020 - 08.2020
High School Diploma -
Lee County High School