MICHAEL RUIZ
Mesa,AZ
Summary
Operations Manager Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I have overseen countless air ambulance emergency and non emergency transports. I have depth of experience domestically and international working with patients, families and facilities. My personal experience is uncommon considering I have worked every position outside of flying the aircraft. I have found the key to success is to be honest, don't over promise capabilities yet stay confident in the mission. I consider myself to be an industry SME in air medical transport yet never planned on becoming one
Overview
28
28
years of professional experience
Work History
Operations Manager
RRR emergency air evac. AAB
06.2015 - Current
- Managed the daily operations of multiple responders to maximize efficiency
- Strategized and implemented overseas deployment of ambulances and equipment
- Created workable emergency response for beach to bedside service in a remote underserved community
- Air and ground Ambulance billing expert High dollar Billing
- Created a strategic partnership with project cure to Deploy over 3 million USD of hospital medical supplies during and post pandemic to the Belize healthcare system
- Reduced trauma transport times to definitive care from non existent to golden hour average
- Ground up development of an EMS transport, San Pedro, Belize
- Provided free ambulance transport to local residents
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
Professional Firefighter
RMFD Scottsdale/ Maricopa
01.1997 - 06.2005
- Firefighter BLS
- ALS 2001 - Scottsdale community college
- Demonstrated strong leadership skills while serving as a crew leader on multiple occasions, guiding team members to complete tasks efficiently and safely.
- Participated in wildfire containment efforts alongside regional partners, preventing further spread of flames into populated areas.
- Selected during the municipal transition into the COS FD.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
Professional Firefighter Paramedic
City of Scottsdale
07.2005 - 04.2015
- Firefighter Paramedic functions
- COS- High levels of customer service and community interaction to foster positive outcomes
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
- Demonstrated strong leadership skills while serving as a crew leader on multiple occasions, guiding team members to complete tasks efficiently and safely.
Education
Relevant Coursework, Fire 1&2 - NFPA 1001, 40 Hr Hazmat, Building Construction -
01.2003
Certification In Paramedic/ Fire Science -
SCC
04.1994
Skills
- Multi-Unit Operations Management
- High-Pressure Environments
- Decision-Making
- Incidents management
- Operations Oversight
References
- Tim Borgwardt, Firefighter CEP Ret. / Air Ambulance Expert, (602) 399-1346, Tborgwardt1@gmail.com
- John Mabry, US Navy Masterchief Ret, (480) 243-4493, john@podiumclub.com
- Rabbi Isaac Lieder - CEO Owner Vital Jets (845)222-1844 Rabbi911@gmail.com
- Tom Gort, Fire Captain, (602) 320-4564, t_gort@msn.com
- Brian Joseph ( Battalion Chief/ EMS Paramedic executive officer) 480-650-1105 . bsjoseph@cox.net
- Vanessa Parham ( NEMO Belize) Corozal District emergency manager 001-501-614-5865 vanessaparham20@yahoo.com
Boating, hiking , fishing and all things outdoorss
Born and raised in Arizona has been a blessing, we have the best state in the USA.
Timeline
Operations Manager
RRR emergency air evac. AAB
06.2015 - Current
Professional Firefighter Paramedic
City of Scottsdale
07.2005 - 04.2015
Professional Firefighter
RMFD Scottsdale/ Maricopa
01.1997 - 06.2005
Relevant Coursework, Fire 1&2 - NFPA 1001, 40 Hr Hazmat, Building Construction -
Certification In Paramedic/ Fire Science -
SCC
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