Michael Ruuska
MCKINNEY
Summary
Licensed Health & Life Insurance Agent with 20 years of high-level customer service experience. Quick rapport-builder skilled in clear communication, problem-solving, and working in fast-paced environments. Tech-savvy, coachable, and ready for an entry-level remote Medicare sales role.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
1
1
Certification
Work History
Server / Bartender
Various Restaurants & Bars
- 20 Years Experience
- Delivered outstanding service in fast-paced environments.
- Built rapport quickly with diverse customers.
- Handled challenges calmly using de-escalation.
- Multitasked with accuracy and attention to detail.
- Increased revenue through consistent upselling.
Education
No Degree - Pre-Med
UMASS/Amherst
Amherst, MASkills
- Customer service excellence
- High-volume call handling
- Active listening & empathy
- Upselling & consultative selling
- Conflict resolution
- Compliance-focused communication
- Strong work ethic
- Exceptional customer service
Certification
Texas Health & Life Insurance License (Active)
Timeline
Server / Bartender
Various Restaurants & Bars
No Degree - Pre-Med
UMASS/Amherst