Michael Roberts
Bartlesville,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loan Officer
Place To Borrow Money - PBM Lending
08.2023 - Current
- Maintained strict confidentiality of bank records and client information.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Developed strong relationships with customers through high levels of customer service.
Sales Associate
Tate Boys Tire & Service
02.2021 - 07.2023
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Opened and closed store by balancing cash registers and receipts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Landscape Foreman
Randy Lawrence Lawn Care
02.2019 - 01.2021
- Installed and maintained landscapes at homes, offices, and parks.
- Operated landscaping equipment with focus on safety and machine longevity.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
General Manager
Tinker’s GlassHouse
06.2018 - 02.2019
- Collaborated with owner and helped plan restaurant a year in advance of opening
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Comply with all safety and health regulations
- Created employee handbook and guidelines for restaurant
- Established and maintained relationships with all vendors for restaurant including but not limited to food, beverage, liquor and maintenance
- Opening and closing duties including all financial responsibilities
- Developed food and beverage menus
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Sales Associate
Patriot GMC Hyundai
02.2015 - 06.2018
- Cultivate relationships with new customers to achieve sales objectives
- Provide insight into new products, features, and options
- Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options
- Maintain contact with customers and provide regular updates on promotional offers
- General Motors and Hyundai certified sales associate.
Food & Beverage Director
Hilton Garden Inn
05.2016 - 02.2017
- Managing all F&B operations within budget and to the highest standards
- Ensuring excellent levels of internal and external customer service
- Identify customers’ needs and respond proactively to all of their concerns
- Comply with all safety and health regulations
- Order food and liquor for hotel while maintaining low costs
- Daily reconciliation of sales
- Opening and closing duties including all financial responsibilities.
Sales Associate
Oakley Chevrolet Buick
02.2015 - 05.2016
- Cultivate relationships with new customers to achieve sales objectives
- Provide insight into new products, features, and options
- Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options
- Maintain contact with customers and provide regular updates on promotional offers
- General Motors certified sales associate.
Bar Manager
Frank & Lola’s
01.2011 - 02.2015
- Food and beverage served with faultless etiquette and professionalism
- Daily reconciliation of sales
- Opening and closing duties including all financial responsibilities
- Comply with all safety and health regulations
- Inspiring bar staff to deliver prompt, friendly and efficient service at all times
- Order beer and liquor for restaurant while maintaining low costs
- Daily stock control and full weekly audit.
Education
Missouri Valley College
Marshall, MOHigh School Diploma -
Bartlesville High School
Bartlesville, OKSkills
Sales expertise
Client Relations
Customer service-focused
Team Player
Regulatory Compliance
Proficient in 10-key
Relationship building and management
Database Management
Profilestrengths
- United States Marine Corps
- Professional
- Self-motivated
- Excellent organizational and time management skills
- Assertive
- High energy
- Great communication and interpersonal skills
- Excellent customer service
References
- Andy Thurman, 918-815-9113, Teacher Bartlesville High School
- Ty Kent, 918-519-5727, Sales Manager Bartlesville Chrysler
- Dean Robertson, 918-440-8534, Owner Jay’s Automotive/Realtor
Certification
- American Bankers Association Training
- Communication Basics
- Privacy: Overview of Laws
- Fundamentals of Consumer Lending
- SANS CyberSecurity Compliance
- Introduction to Analyzing Financial Statements
- ABA Residential Mortgage Lender Certified
Timeline
Loan Officer
Place To Borrow Money - PBM Lending
08.2023 - Current
Sales Associate
Tate Boys Tire & Service
02.2021 - 07.2023
Landscape Foreman
Randy Lawrence Lawn Care
02.2019 - 01.2021
General Manager
Tinker’s GlassHouse
06.2018 - 02.2019
Food & Beverage Director
Hilton Garden Inn
05.2016 - 02.2017
Sales Associate
Patriot GMC Hyundai
02.2015 - 06.2018
Sales Associate
Oakley Chevrolet Buick
02.2015 - 05.2016
Bar Manager
Frank & Lola’s
01.2011 - 02.2015
Missouri Valley College
High School Diploma -
Bartlesville High School
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