Jessica James
Booneville,MS
Summary
Dynamic professional with a proven track record at Republic Finance, adept in database management and relationship building. Excelled in client relations and financial advising, significantly enhancing customer satisfaction and loan processing efficiency. Skilled in credit analysis and negotiation, leveraging expertise to drive business development and financial success.
Overview
9
9
years of professional experience
Work History
Loan Officer
Republic Finance
Amory, MS
10.2024 - Current
- Client consultation:Meeting with potential borrowers to understand their financial goals and loan needs.
- Loan application review:Analyzing credit reports, income statements, and other financial documents to assess eligibility for a loan.
- Loan product recommendation:Explaining different loan options, including interest rates and terms, to find the best fit for the client.
- Loan application processing:Gathering required documentation, completing loan applications, and submitting them to the lender.
- Creditworthiness evaluation:Assessing the borrower's risk profile and determining the loan amount they qualify for.
- Compliance adherence:Ensuring all loan activities comply with state and federal regulations.
- Loan approval decision:Making recommendations to approve or deny loan applications within established guidelines.
- Relationship building:Maintaining ongoing communication with clients throughout the loan process.
Insurance Agent/ Finance Manager
OTR Insurance
Booneville, MS
08.2022 - 05.2024
- Identifying Client Needs:Assess clients' insurance needs and recommend appropriate coverage options.
- Selling Insurance Products:Promote and sell various P&C insurance policies, including homeowners, auto, business, and other specialty coverages.
- Building and Maintaining Relationships:Develop and maintain strong relationships with clients to ensure ongoing business and satisfaction.
- Providing Customer Service:Answer client questions, address concerns, and provide assistance with policy changes and renewals.
- Facilitating the Claims Process:Assist clients with filing claims and navigating the claims process.
- Ensuring Compliance:Ensure that clients complete all necessary paperwork and meet insurance policy requirements.
- Generating Leads and Sales:Actively seek out new clients and generate sales leads through networking and other marketing efforts.
- Educating Clients:Explain insurance products, coverages, and benefits to clients in a clear and understandable manner.
- Paperwork and Compliance:Ensuring accurate and complete paperwork for all financing and insurance transactions.
Handling title, lien, and tax information.
Overseeing the collection of finance and insurance fees.
Maintaining insurance files and ensuring compliance with regulations. - Customer Service:Providing a positive and helpful experience for customers during the financing and insurance process.Answering customer questions and addressing concerns.
Personal Care Assistant
Oak Tree Assistant Living
Amory, MS
12.2020 - 08.2022
- Assisting with Activities of Daily Living (ADLs):This includes help with bathing, dressing, grooming, toileting, and mobility.
- Providing Companionship and Emotional Support:PCAs can provide emotional support and companionship, which is especially beneficial for individuals who may be feeling lonely or isolated.
- Light Housekeeping and Errands:They may also assist with light housekeeping tasks, such as cleaning, laundry, and preparing meals, as well as running errands and grocery shopping.
- Transportation:PCAs can assist with transportation to appointments, outings, and other activities.
- Monitoring and Reporting:They may monitor a client's health and report any changes to the appropriate healthcare professionals.
- Medication Reminders:Some PCAs may assist with medication reminders, but they are not typically responsible for administering medications.
- Working in Various Settings:PCAs can work in a variety of settings, including private homes, assisted living facilities, nursing homes, and other care facilities.
- Collaborating with Healthcare Teams:PCAs often work in collaboration with other healthcare professionals to ensure the client receives comprehensive care.
Security Officer
Securitas Security Services USA
05.2019 - 11.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
Crew Member
Burger King
Amory, MS
08.2016 - 01.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Boosted repeat customer rates by providing friendly and engaging service.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Improved team morale, leading to increased productivity and reduced turnover.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Supported training of new crew members, leading to more efficient onboarding process.
- Fostered positive team environment by assisting coworkers during rush periods.
- Increased customer satisfaction with prompt and accurate order taking.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Education
Master Of Psychology - Psychology
Walden University
Minneapolis, MNPersonal And Commercial Insurance - Insurance
Personal And Commercial Insurance
Booneville, MS10.2022
High School Diploma -
Amory High School
Amory, MS08.2019
Skills
- Database management
- Relationship building and management
- Documentation review
- Sales expertise
- Financial advising
- Client relations
- Credit analysis
- Customer service-focused
- Loan servicing
- Consumer lending
- Negotiation techniques
- Financial services
- Cash handling
- Loan origination
- Banking
- Risk management assessments
- Team player
- Financial counseling
- Credit
- Credit scoring
- Document analysis
- Proficient in 10-key
- Business development
- Loans
- Balance sheet expertise
- Friendly
- Debt restructuring
- Master of quickbooks
- Terms negotiation
- Practiced at FHA loan process
- Financial assessment
- Underwriting expertise
- Reliable
- Typing number wpm
- Excellent communicator
- Excellent time management
- Hyperion software background
- Cash handling expert
- Customer service
- Analytical and critical thinking
- Microsoft office
- Data entry
- Oral and written comprehension
Timeline
Loan Officer
Republic Finance
10.2024 - Current
Insurance Agent/ Finance Manager
OTR Insurance
08.2022 - 05.2024
Personal Care Assistant
Oak Tree Assistant Living
12.2020 - 08.2022
Security Officer
Securitas Security Services USA
05.2019 - 11.2020
Crew Member
Burger King
08.2016 - 01.2019
Master Of Psychology - Psychology
Walden University
Personal And Commercial Insurance - Insurance
Personal And Commercial Insurance
High School Diploma -
Amory High School