Michael Sacho
Brooklyn,NY
Summary
Healthcare operations and contract administration professional with 20+ years of experience in chargeback analysis, vendor relations, price auditing, and workflow optimization. Known for reconciling complex discrepancies, strengthening internal controls, and improving operational efficiency through data-driven reporting and process redesign. Skilled at cross-functional collaboration, team development, and ensuring compliance across large, matrixed organizations.
Overview
23
23
years of professional experience
Work History
Director of Sales & Marketing
Reverse Logistics USA
04.2025 - Current
- Manage invoicing, auditing, and documentation workflows to ensure accuracy and compliance.
- Maintain CRM integrity and oversee data quality across the sales organization.
- Lead eCommerce operations (eBay), including listings, fulfillment, and compliance.
- Coordinate logistics, shipping processes, and operational benchmarking for efficiency.
- Support trade show planning and manage communications with vendors and clients.
- Remote
Contract Operations Manager
Premier Inc
04.2023 - 03.2025
- Hired, trained, and developed staff; set department goals; conducted performance reviews.
- Identified contract class-of-trade and tier discrepancies; partnered with contracting teams to resolve issues.
- Improved workflows by applying strong leadership, problem-solving, and operational oversight.
- Ensured organizational policy compliance and alignment with communication standards.
- Created and optimized processes and procedures to streamline contract operations.
- Organized and updated databases and information systems to improve data accessibility.
- Built and sustained productive relationships with vendors and distributors.
- Remote
Senior Contract Specialist
Premier Inc
New York, NY
03.2007 - 04.2023
- Collaborated with wholesalers and vendors on behalf of members to secure contract eligibility and pricing access.
- Analyzed member purchase data to ensure best-available pricing.
- Worked closely with contract managers to obtain required documents and vendor approvals.
- Resolved pricing and attachment discrepancies for members.
- Identified additional savings opportunities through data review and audits.
- Created and communicated best practices with wholesalers and vendors.
- Identified member credits through monthly wholesaler audits.
- Processed pharmacy paperwork and followed up with vendors regarding eligibility.
- Supported account managers and field staff in resolving member contract issues.
Retail Pharmacy Manager & Technician
Sunshine Pharmacy
New York, NY
04.2003 - 03.2007
- Supervised pharmacy staff, maximizing performance, productivity, and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained complete medication records.
- Managed inventory, ordered OTC and prescription supplies, and maintained stock levels.
- Recommended OTC medications and medical devices to support patient needs.
- Developed and enforced pharmacy security policies to protect inventory.
- Maintained effective communication with physicians, staff, and community partners.
- Oversaw cash-handling procedures and reviewed operational reports.
Education
Associate Degree - Marketing Management
IMM Graduate School
Johannesburg, South Africa05-2000
Skills
- Analytical thinking
- Contract analysis
- Documentation management
- Complex problem-solving
- Workflow & process optimization
- Vendor & account management support
- Multitasking & prioritization
- Data validation & reporting
- Database management
- MS Office
- MS Teams
- Power BI
- Cognos
- Dynamics CRM
- Qlik
- Training & development
- Department organization
- Business administration
- Complaint resolution
- Project management
Timeline
Director of Sales & Marketing
Reverse Logistics USA
04.2025 - Current
Contract Operations Manager
Premier Inc
04.2023 - 03.2025
Senior Contract Specialist
Premier Inc
03.2007 - 04.2023
Retail Pharmacy Manager & Technician
Sunshine Pharmacy
04.2003 - 03.2007
Associate Degree - Marketing Management
IMM Graduate School