MICHAEL SALAS
Albuquerque
Summary
Professional with strong expertise in system administration, ready to ensure robust IT infrastructure and seamless operations. Skilled in network management, troubleshooting, and security protocols. Focused on team collaboration, adaptability, and achieving results. Reliable and responsive to evolving technical demands.
Overview
9
9
years of professional experience
Work History
Technical Support Specialist
Lovelace Biomedical Research Institute
08.2023 - Current
- Troubleshot system errors and identified potential solutions
- Managed onboarding and offboarding of employees.
- Created user accounts with appropriate permissions levels based on job requirements
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Conducted regular maintenance checks on routers, switches, and other essential networking equipment to ensure optimal performance.
- Managed IP address allocation within the organization''s LAN/WAN environments using DHCP best practices efficiently.
- Improved network performance by troubleshooting and resolving technical issues promptly.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Security Forces Supervisor
United States Air Force
06.2016 - 09.2020
- Company Overview: USAF
- Provided advice and guidance to subordinate personnel regarding law enforcement matters
- Managed resources including manpower, vehicles, weapons, communications equipment
- Analyzed intelligence data from multiple sources to anticipate possible threats against base assets
- Monitored access control points to ensure authorized personnel only enter secure areas
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- USAF
Education
Bachelor of Science (B.S.) - Information Technology & Networking
DeVry University
Ontario, CA05.2025
Associate of Applied Science - Information Technology & Networking
DeVry University
Ontario, CA08-2023
Skills
- Troubleshooting and Diagnosing
- TCP/IP
- Hardware knowledge
- VoIP Systems
- Virtualization
- Windows administration
- Troubleshooting Network Issues
- Mac and PC operating systems
- Remote support
- Operating systems
Timeline
Technical Support Specialist
Lovelace Biomedical Research Institute
08.2023 - Current
Security Forces Supervisor
United States Air Force
06.2016 - 09.2020
Bachelor of Science (B.S.) - Information Technology & Networking
DeVry University
Associate of Applied Science - Information Technology & Networking
DeVry University
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