Michael Sanders
TEANECK
Summary
Process-driven, results-oriented, research and service professional with a proven track record in building strong employee and customer relationships. Creates a positive and cohesive work environment ensuring satisfied repeat customers. Recognizes the importance of understanding and meeting the needs of employers, customers, and managers through personal connections. Highly adept at completing assignments and contributing to team success. Possesses a proactive attitude, always ready to adapt quickly to new needs, policies, and product information.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Supreme Auto Leasing & Sales
03.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Upheld quality control policies and procedures to increase customer satisfaction
- Delivered goods, in excellent condition, servicing customers on time, and collected payments to keep accounts current
Manager/Kosher Supervisor
Ej's Place
01.2022 - 12.2022
- Enforced customer service standards and resolved customer problems to uphold quality service
- Provided training, constructive feedback and positive reinforcement to new employees
- Promoted and advertised sales, discounts and special promotions to generate revenue and build client loyalty
- Managed the oven, fryer, Salad/noodle bar, and when necessary was the pizz chef
Intern
PropTech360
10.2019 - 01.2020
- Completed Research and compiled data into desired format
- Coordinated documents, communication, and resources needed for projects
- Assisted with presentations by creating simple, detail-oriented powerpoints
- Developed detailed plans, timelines, and descriptions for new social media campaigns
Camp Luggage Manager
Campify
06.2024 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Camp Luggage Manager
Campify
06.2023 - 08.2023
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier/Shift Manager
Rock N' Roll Sushi & Noodle Bar
01.2020 - 04.2020
- Built working relationships with peers and upper management
- Connected with customers to provide assistance and collect feedback to optimize operations
- Answered phone calls to assist customers with questions and orders
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction
Transportation Professional
Self-employeed
06.2020 - 06.2021
- Coordinated schedules and offered timely, safe, and smooth travel for long and short transportation.
- Worked with families, schools, business to deliver cargo, people, and cars from point A to B.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Cashier
Rock N' Roll Sushi & Noodle Bar
11.2018 - 08.2019
- Interacted in a Pleasant and friendly way with store guests and clients
- Packed purchases into paper and plastic bags neatly to maximize space and temperature
- Accepted customer payments and made changes when necessary
- Answered customers questions on purchases, store policies, and refunds
Cashier/Shift Manager
Ej's Place
08.2018 - 08.2019
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Delivered products to customers in orderly and expedited fashion
- Took orders, prepared quality food and served customers directly
- Trained new team members on POS software, order-taking, and customer service
Counselor
Camp Kef
06.2016 - 08.2016
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Improved camper and parent satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
BBA - Finance
Sara Schenirer
Brooklyn12-2024
High School Diploma -
Teaneck High School
Teaneck, NJ06-2019
Religious Education
Torah Academy of Bergen County
Teaneck, NJSkills
- Issue Resolution
- Market Research
- Time Management
- Continuous Improvement
- Client relationship Management
- Attention to detail
- Excellent communicator
- Microsoft outlook, word, and Excel
- Operational efficiency
- Planning and implementation
Languages
Hebrew
Professional Working
Spanish
Limited Working
Timeline
Camp Luggage Manager
Campify
06.2024 - 08.2024
Camp Luggage Manager
Campify
06.2023 - 08.2023
Customer Service Manager
Supreme Auto Leasing & Sales
03.2022 - Current
Manager/Kosher Supervisor
Ej's Place
01.2022 - 12.2022
Transportation Professional
Self-employeed
06.2020 - 06.2021
Cashier/Shift Manager
Rock N' Roll Sushi & Noodle Bar
01.2020 - 04.2020
Intern
PropTech360
10.2019 - 01.2020
Cashier
Rock N' Roll Sushi & Noodle Bar
11.2018 - 08.2019
Cashier/Shift Manager
Ej's Place
08.2018 - 08.2019
Counselor
Camp Kef
06.2016 - 08.2016
BBA - Finance
Sara Schenirer
High School Diploma -
Teaneck High School
Religious Education
Torah Academy of Bergen County
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