Michael Sandoval
Monrovia,CA
Summary
Highly motivated professional with [5] years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
7
7
years of professional experience
Work History
Shop Owner
Juiced Performance Express
Glendora, CA
01.2021 - 04.2024
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Trained employees according to specifics of role and company requirements
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Monitored financial objectives and prepared budgets according to projections.
- Directed and managed employees to consistently meet performance targets.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Answered customer questions to maintain high satisfaction levels.
Shop Foreman
Juiced Performance
Glendora
06.2017 - 12.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Education
High School Diploma -
Monrovia High School
Monrovia, CA06-2017
Skills
- Customer service expertise
- Sales proficiency
- Financial management expertise
- Business Management
- Profit and loss analysis
- Relationship Building
- Hiring and staffing
- Work Planning and Prioritization
- Strategic Decision-Making
- Vendor Relationship Management
Languages
- English
- Spanish
Timeline
Shop Owner
Juiced Performance Express
01.2021 - 04.2024
Shop Foreman
Juiced Performance
06.2017 - 12.2021
High School Diploma -
Monrovia High School
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