Michael Sandoval
Wichita,KS
Summary
Professional friendly customer and employees repeat successes through oriented levels of management. Offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff focused, cared for and satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills and mentoring.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Dollar General
Wichita, Kansas
04.2016 - 07.2025
- Assisted in managing daily store operations, exceptional customer awareness timing, till maintenance,vendors and staff mentorship.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Ensured compliance with safety standards and company regulations.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Coordinated inventory management and restock and recovery processes for merchandise. Loss prevention reduction with high standard QSV scoring.
- Trained and mentored new team and tenured members on core and frozen check-ins
COO/CFO
Marvelous Trucking Delivery LLC
Wichita, Kansas
04.2011 - 12.2015
- Directed operations to enhance delivery efficiency and service quality.
- Managed logistics pick-ups with Home Depot, Lowe's, Menard's, Sears, GE Web Store and Kmart supply chain processes for timely deliveries.
- Coordinated with teams to ensure compliance with safety regulations.
District Manager
Quizno's Classic Subs
Wichita, Kansas
06.2009 - 02.2011
- Supervised daily operations across multiple locations to ensure compliance with company standards. Tracked and conducted audits with store managers. Inventory and sales analysis with inventory loss along with reduced projections.
- Collaborated with franchise owners to implement marketing strategies and boost sales.
- Trained and mentored management teams on best practices and operational procedures. Including all company marketing, the slogans and monthly promotional ads aired locally.
Education
Some College (No Degree) - Business Marketing
Wichita State University, Fort Hays State, Butler Community
Wichita, KSSkills
- Visual customer respect awareness
- Inventory loss prevention reduction spotting and planned management
- Ongoing returning and new customer relationships lifetime management
- Training and mentorship and 30 years culture insight experience with employees
Affiliations
- Hot Wheels collector
References
References available upon request.
Timeline
Assistant Manager
Dollar General
04.2016 - 07.2025
COO/CFO
Marvelous Trucking Delivery LLC
04.2011 - 12.2015
District Manager
Quizno's Classic Subs
06.2009 - 02.2011
Some College (No Degree) - Business Marketing
Wichita State University, Fort Hays State, Butler Community