Michael Santangelo
Wells Fargo
Flower Mound,TX
1
Certification
4
years of professional experience
Ambitious, hardworking, and friendly professional with experience in customer service, guest relations, and hospitality. Demonstrates strong conflict resolution, critical thinking, and communication skills while maintaining a positive and professional attitude. Eager to learn and excel in new environments, with a reputation for being competitive, punctual, dependable, and technically savvy. Committed to delivering exceptional customer experiences and contributing to team success.
Work History
Teller
4 Months- Support customers with deposits, withdrawals, and account inquiries in a fast-paced branch environment.
- Review checks, cash, and identification documents to complete transactions according to branch procedures.
- Disclose NBCs to customers, go over their best options, and help them sit down with a Banker.
- Balance cash drawers and reconcile discrepancies at the end of each shift.
BARTENDER
2 Years- Prepared and served alcoholic and non-alcoholic beverages while maintaining quality standards.
- Delivered exceptional customer service in a fast-paced entertainment venue.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Assisted with front-end operations, including cash handling and point-of-sale transactions.
- Maintained cleanliness, organization, and compliance with health and safety standards.
FRONT DESK COORDINATOR
1 Year 5 Months- Greeted patients and visitors, creating a welcoming and professional environment.
- Managed patient check-in and check-out procedures efficiently.
- Scheduled appointments and maintained accurate patient records.
- Answered phone calls, addressed inquiries, and directed patients to appropriate resources.
- Supported daily administrative operations to ensure smooth office workflow.
Education
CERTIFICATION IN BARTENDING AND MIXOLOGY
HIGH SCHOOL DIPLOMA
Skills
Customer Service Conflict Resolution Critical Thinking Cash Handling Sales & Upselling
Front Desk Operations Appointment Scheduling Team Collaboration Time Management
Problem Solving Multitasking
Certification
Bartending Certification, March 2024
Timeline
Teller
Wells Fargo
07.2026 - CurrentRead More
BARTENDER
Arcade 92
05.2024 - 05.2026Read More
FRONT DESK COORDINATOR
BirthPointe
10.2022 - 03.2024Read More
Flower Mound High School
HIGH SCHOOL DIPLOMA
Read More
Bartending Certification
CERTIFICATION IN BARTENDING AND MIXOLOGY
Read More