Annette Roub
Sparrows Point,MD
Summary
Dynamic Senior Teller at Bank of America with expertise in cash handling and exceptional customer service. Proven track record of efficiently processing transactions while building strong client relationships. Recognized for prioritizing tasks effectively and maintaining compliance with banking regulations, ensuring a seamless banking experience for customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Teller
Bank of America
Baltimore, MD
05.2004 - 09.2009
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted customers with account inquiries and transaction processing.
- Processed deposits, withdrawals, and loan payments efficiently.
- Managed cash drawer, ensuring accurate funds throughout the shift.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
GED -
Sparrows Point High School
Baltimore, MD06-1986
Some College (No Degree) - Accounting
CCBC
Baltimore, MDSkills
- Cash handling
- Transaction processing
- Customer service
- Regulatory compliance
- Problem solving
- Time management
- Attention to detail
- Team collaboration
- Sales techniques
- Data entry
- Conflict resolution
- Relationship building
- Service orientation
- Clear verbal communication
- Critical thinking
- Bank security protocols
- Empathy and patience
- Fraud detection proficiency
- Transaction verification proficiency
- Cash handling expertise
- Financial product sales
- Risk management awareness
- Continuous learning commitment
- Banking financial software
- Recordkeeping mastery
- Transaction processing accuracy
- Consumer banking
- Teller support
- Numeric order
- Accuracy
- Goal-oriented mindset
- Collaboration and teamwork
- Adaptable to change
- Mentoring junior staff
- Efficient task prioritization
- Good judgement
- Stress tolerance
- Customer confidentiality
- Branch operations
- Supervising tellers
- Commercial servicing
- Bookkeeping and accounting proficiency
- Cash handling experience
- Team leadership qualities
- Electronic banking systems
- Cash drawer balancing
- Decision making aptitude
- Strong work ethic
- Initiative and Self-motivation
- Confirming transactions
- Electronic funds transfers
- Vault balancing
- Commercial banking
- Product and service promotion
- Product upselling
- Transaction overrides
- Inter-branch referrals
- Transaction review
Affiliations
Member of the DIY Online Crafting 2024 & 2025
Member of the E.S.P. Rec. 1997 thru 2002
Certification
I received a certificate in Quick Books 1 & 2
I received a certificate in Eastside AdministrAtion
I received my 5 yr AwArd from Bank of America 2009
I received my Notary Certification 1993 thru 2003
I received Computers 1 IBM 1993
References
References available upon request.
Timeline
Senior Teller
Bank of America
05.2004 - 09.2009
GED -
Sparrows Point High School
Some College (No Degree) - Accounting
CCBC
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