Claudia Rodriguez
Pharr,TX
Summary
Dynamic Senior Teller with a proven track record at Naft Federal Credit Union, excelling in cash handling accuracy and customer service. Recognized for mentoring junior staff and implementing process improvements that enhanced transaction efficiency. Committed to regulatory compliance and fostering positive client relationships through effective problem-solving and teamwork.
Overview
2027
2027
years of professional experience
Work History
Senior Teller
Naft Federal Credit Union
901 N Veterans Blvd
2006 - Current
- Supervised daily operations to ensure compliance with credit union policies and procedures.
- Mentored junior tellers, enhancing team performance and customer service quality.
- Implemented process improvements that increased transaction efficiency and reduced wait times.
- Resolved complex member inquiries, fostering positive relationships and client satisfaction.
- Trained staff on new technologies and systems, promoting effective utilization of tools.
- Conducted audits of cash drawers, ensuring accuracy in financial reporting and accountability.
- Collaborated with management on initiatives aimed at elevating overall operational effectiveness.
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Coached and trained Number of new bank tellers.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Answered phone and email inquiries on banking products.
- Performed general teller duties for drive-thru line.
- Maintained, organized and stocked teller window areas.
- Mentored and trained new tellers on bank procedures and customer service standards.
Education
High School Diploma -
PSJA North H.S
Pharr, TXSkills
Strong work ethic
Efficient task prioritization
Collaboration and teamwork
Critical thinking
Branch operations
Empathy and patience
Good judgement
Cash handling
Team leadership qualities
Adaptable to change
Continuous learning commitment
Teller support
Sales and Cross-selling
Cash drawer balancing
Fraud detection proficiency
Decision making aptitude
Regulatory compliance
Loss prevention
Dispute mediation
Exercising discretion
Bank security protocols
Mentoring junior staff
Confirming transactions
Supervising tellers
Customer confidentiality
Cash handling experience
Positive attitude
Customer service
Problem-solving
Punctual and reliable
Trustworthy and honest
Vault security
Decision-making
Team collaboration and leadership
Cash handling accuracy
Coaching and mentoring
Staff training
Staff supervision
Timeline
Senior Teller
Naft Federal Credit Union
2006 - Current
High School Diploma -
PSJA North H.S