Proven leader and skilled problem-solver, I enhanced team productivity and customer satisfaction at Fairfield County Board of Disabilities by fostering collaboration and implementing efficient workflows. Expert in cash handling and fraud detection, my dedication to accuracy and empathy significantly improved operational efficiency and compliance.
Hi, I’m
Marlowe Woodard
Winnsboro,SC
Summary
Work History
Bank of America
Senior Teller
Job overview
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Managed overdraft reports and performed audits.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
Fairfield County Board of Disabilities
Supervisor
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Glovers Flowers Shop
Floral Designer
Job overview
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Managed overdraft reports and performed audits.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
Education
Fairfield Central High School Winnsboro, SC
High School Diploma
06.1987
University Overview
Skills
- Strong Work Ethic
- Efficient Task Prioritization
- Collaboration and Teamwork
- Empathy and patience
- Cash Drawer Balancing
- Fraud Detection Proficiency
- Stress Tolerance
- Advanced problem solving
- Accuracy
- Cash handling expertise
- Cash Handling
- Flexible scheduling
Timeline
Senior Teller
Bank of America
Supervisor
Fairfield County Board of Disabilities
Floral Designer
Glovers Flowers Shop
Fairfield Central High School
High School Diploma
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