Taylor Darmody
Portland
Summary
Results-driven Senior Teller with proven expertise in cash handling and fraud prevention. Strong collaboration and leadership skills led to enhanced customer satisfaction and retention.
Results-driven Senior Teller with expertise in service excellence, cash handling, and fraud prevention. Known for enhancing customer satisfaction and training junior staff to improve operational efficiency.
Overview
11
11
years of professional experience
Work History
Senior Teller
Onpoint
Portland, OR
08.2022 - Current
- Led team in improving customer service protocols, enhancing client satisfaction and retention.
- Trained and mentored junior tellers, fostering skills development and operational efficiency.
- Streamlined cash handling processes, reducing errors and increasing transaction accuracy.
- Evaluated and resolved customer inquiries, building strong relationships and loyalty.
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the member and the credit union.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Handled foreign currency and performed currency transaction reports.
- Answered phone and email inquiries on banking products.
- Assisted customers with setting up or closing accounts, completing credit card applications, and signing up for new services.
- Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the bank''s reputation.
Assistant Manager
Eugene Toy and Hobby
Eugene, OR
06.2015 - 02.2021
- Led team in implementing inventory management system to enhance stock accuracy and reduce discrepancies.
- Developed training materials for staff, improving onboarding process efficiency and employee retention rates.
- Mentored junior staff members, fostering a collaborative environment that encouraged professional growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined customer service protocols, resulting in improved response times and enhanced customer satisfaction.
- Monitored sales performance metrics, identifying trends to optimize product placement and promotional strategies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma -
ECCO
Eugene, OR06-2015
Skills
- Strong work ethic
- Efficient task prioritization
- Collaboration and teamwork
- Critical thinking
- Empathy and patience
- Cash handling expertise
- Positive attitude
- Service excellence
- Fraud prevention strategies
Timeline
Senior Teller
Onpoint
08.2022 - Current
Assistant Manager
Eugene Toy and Hobby
06.2015 - 02.2021
High School Diploma -
ECCO