Dora A Ortega
Lynwood,CA
Summary
Accomplished Senior Teller at Western Union, adept in managing high-volume transactions and resolving complex customer issues efficiently, demonstrating a strong work ethic and empathy. Excelled in conducting audits and ensuring compliance, showcasing exceptional prioritization and teamwork skills. Achieved significant improvements in operational accuracy and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Senior Teller
Western Union
08.2001 - 10.2024
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Managed overdraft reports and performed audits.
Education
Fco Santana Peralta
Mexicali,mx06-1989
Skills
- Strong Work Ethic
- Efficient Task Prioritization
- Collaboration and Teamwork
- Empathy and patience
Timeline
Senior Teller
Western Union
08.2001 - 10.2024
Fco Santana Peralta
Similar Profiles
SAMRA NIZAMSAMRA NIZAM
Software Development Engineer at Western UnionSoftware Development Engineer at Western Union
Michael MarcheseMichael Marchese
Money Transfer Agent at Western UnionMoney Transfer Agent at Western Union
Izmendi Alvarado R.Izmendi Alvarado R.
Western Union – Senior Network Engineer. at Western UnionWestern Union – Senior Network Engineer. at Western Union
Damanbir Kaur UppalDamanbir Kaur Uppal
Customer service representative at Western UnionCustomer service representative at Western Union
Nathan D. CruzNathan D. Cruz
Auto Mechanic Assistant at R and K MufflersAuto Mechanic Assistant at R and K Mufflers