Angela Corpuz

• Supervised daily branch operations, ensuring compliance with credit union policies and procedures.
• Trained and mentored new tellers in customer service protocols and transaction processing.
• Implemented process improvements to enhance efficiency in cash handling and transaction accuracy.
• Managed complex customer inquiries, providing resolutions that strengthened member relationships.
• Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
• Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
• Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
• Handled foreign currency and performed currency transaction reports.
• Answered phone and email inquiries on banking products.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the bank''s reputation.
• Maintained, organized and stocked teller window areas.
• Performed general teller duties for drive-thru line.
• Managed daily bank operations by processing customer transactions and providing exceptional customer service.
• Maintained friendly and professional customer interactions.
• Executed wire transfers, stop payments and account transfers.
• Processed applications for new accounts.
• Cross-sold credit cards, loans and other bank products.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Educated customers on online banking and mobile banking applications.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Followed up with customers regularly via phone and email to obtain payments and schedule services.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.

• Processed cash withdrawals.
• Verified amounts and integrity of every check or funds transfer.
• Maintained confidentiality of bank records and client information.
• Counted cash in daily funds with manual and machine-assisted methods.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Processed treasury, tax and loan payments.
• Directed specific questions to appropriate branch personnel.

• Greet every customer exceptional service levels by remaining friendly and professional during every transaction.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Increased knowledge of banking products and services by actively participating in available training classes.
• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
• Maintained confidentiality of bank records and client information.
• Processed cash withdrawals.
• Established new customer accounts including checking, savings, lines of credit and loans.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Entered member transaction data into online banking software.
• Maintained accurate teller drawer using Epysis to handle all customer bank transactions.
• Examined checks for identification and endorsement.

• Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Reported daily averages and shortages to operations department.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
• Warmly welcomed customers and offered pleasant service during entire transaction.
• Recommended additional products, services and benefits for customers.
• Balanced daily cash deposits and bank vault.
• Processed cash withdrawals.
• Maintained accurate teller drawer using Epysis to handle all customer bank transactions.
• Examined checks for identification and endorsement.

• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Adhered to financial services security and audit procedures.
• Balanced daily cash deposits.
• Increased knowledge of banking products and services.
• Fulfilled diverse duties to provide customer service, operate money counters, balance and maintain accounts and open new accounts.
• Opened new customer accounts, including checking, savings.
• Recommended additional products, services and benefits for customers.
• Maintained confidentiality of bank records and client information.
• Processed cash withdrawals.
• Assembled in-store marketing displays, walking the aisles to promote our credit union.
• Examined checks for identification and endorsement.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Recognized by management for providing customer service.
• Processed cash withdrawals.
• Maintained optimal financial controls by securing funds and making accurate transactions.
• Adhered to financial services security and audit procedures.
• Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
• Recommended additional products, services and benefits for customers.

• Maintained accurate teller drawer to handle all customer bank transactions.
• Maintained optimal financial controls by securing funds and making accurate transactions.
• Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
• Helped customers open and close accounts.
• Processed cash withdrawals.

• Reconciled monthly statements and transactions to keep records accurate and current.
• Facilitated payment of invoices due by sending bill reminders and contacting clients.
• Created receiving reports and updated vendor balance sheets to record accounts payable.
• Maintained accounting ledgers by verifying and posting account transactions.
• Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
• Expedited payments by verifying accuracy and currency of vendor information.
• Coded invoices and other records to maintain organized and accurate records.
• Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
• Maintained historical records by microfilming and filing documents.
• Worked closely with department personnel to produce accurate and timely bills.
• Assessed data and information to check entries, calculations and billing codes for accuracy.
• Gathered information to produce accounts payable reports for review.

• Scheduled patient appointment and procedures.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Coordinated between patients and healthcare professionals to meet patient needs.
• Checked claims for errors, corrected issues and mailed out in a timely manner.
• Educated patients and families on treatments, procedures, medications, continuing care and community resources.
• Checked daily doctor schedules and verified insurance.
• Ran credit card batches and balanced deposits on a daily basis.
• Answered patient questions and fielded complaints.
• Referred patients to appropriate professionals and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Processed orders through system and coordinated product deliveries.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Mixed and matched paints according to customer specifications.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

• Received regional branch recognition award for outstanding customer service.
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Processed cash withdrawals, deposits and loan payments.
• Opened new customer accounts, including checking, savings.
• Managed opening and closing times for main branch.
• Verified amounts of every check or funds transfer.
• Maintained confidentiality of bank records and client information.
• Balanced daily cash deposits and vault inventory with zero error rate.

Greet Customers

• Processed cash withdrawals, deposits, withdraws & loan payments
• Verified amounts and of every check or funds transfer.
• Maintained confidentiality of bank records and client information.
• Counted as much in daily funds with manual methods.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Monitoring customer behaviors and following established protocols to protect individuals and assets.