Stephanie Miranda
Russellville,AR
Summary
Adept in both English and Spanish, I leveraged my exceptional customer service and computer skills at Centennial Bank to resolve complex issues, enhancing client satisfaction and compliance. Proven team player, I excel in fast-paced environments, always prioritizing accuracy and efficiency.
Overview
9
9
years of professional experience
Work History
Senior Teller
Centennial Bank
Dardanelle, AR
08.2021 - Current
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
Customer Care Representative
Asurion
09.2018 - Current
- As a customer service representative at Asurion, I answer incoming calls from customers, regarding their insurance policies
- I walk customers through claim procedures, ensure company procedures are followed, and I provide pertinent and timely information to our customers
- Customer service skills are very important in this position, as is being reliable, taking ownership of your calls, having computer competency, and attention to detail
Attendant
Area Agency on Aging of Western Arkansas
02.2018 - 09.2018
- As an attendant, I rode on a non-emergency Medicaid transportation van along with a driver to collect children under the age of eighteen, and we took them to the children’s respective schools.
Cashier
Goode's Cashsaver
07.2016 - 09.2017
- Learned effective communication skills through daily customer interactions while working as a cashier at Goode's Cashsaver for over a year.
Education
Bachelor of Arts - Sociology, Psychology
Arkansas Tech University
05.2018
High School Diploma - undefined
Russellville High School
05.2014
Skills
- Bilingual, fluent in both English and Spanish
- Computer competency
- Customer service skills
- Reliability
- Communication, excellent written and verbal skills
- Strong work ethic
- Team player
Timeline
Senior Teller
Centennial Bank
08.2021 - Current
Customer Care Representative
Asurion
09.2018 - Current
Attendant
Area Agency on Aging of Western Arkansas
02.2018 - 09.2018
Cashier
Goode's Cashsaver
07.2016 - 09.2017
Bachelor of Arts - Sociology, Psychology
Arkansas Tech University
High School Diploma - undefined
Russellville High School