Maria Ortiz
Brooklyn
Summary
Motivated and adaptable banking professional with strong analytical, communication, and teamwork skills. Proven ability to quickly learn new systems, thrive in fast-paced environments, and contribute to team success. Brings a proactive mindset and commitment to continuous learning and development. Experienced in financial operations, customer service excellence, and team collaboration. Skilled in problem-solving and process improvement to enhance efficiency and client satisfaction. Recognized for maintaining high accuracy, fostering a collaborative work culture, and upholding strong ethical standards in every interaction.
Overview
23
23
years of professional experience
Work History
Head Teller | Teller
Flagstar Bank
Brooklyn, NY
08.2021 - 07.2025
- Provide exceptional service to clients and Private Client Groups through email, phone, and in-person interactions with a courteous and professional approach.
- Accurately handle a variety of financial transactions including cash, checks, withdrawals, and deposits; issue receipts and ensure proper documentation in the system.
- Ensure full compliance with banking regulations and internal policies to minimize financial and operational risks.
- Implemented a double-check system for large withdrawals and deposits, significantly reducing transaction errors.
- Over 4 years of banking experience with a strong focus on onboarding, mentoring, and training new employees to support team efficiency and performance.
Assistant Store Manager | Cashier
Payomatic
Brooklyn, NY
10.2007 - 08.2021
- Supported the Store Manager in executing strategies to achieve store performance goals and operational objectives.
- Stepped into a leadership role during the store manager's absence, directing CSR operations, processing transactions, and overseeing accurate and secure cash handling.
- Ensured strict compliance with all federal, state, and local regulations.
- Oversaw opening and closing procedures while implementing process improvements to enhance daily operational efficiency.
- Handled and resolved customer complaints professionally to improve customer satisfaction and retention.
Head Cashier | Cashier
Food Bazaar
Brooklyn, NY
04.2002 - 06.2007
- Cultivated a positive and collaborative work environment for cashiers.
- Executed exceptional customer service by swiftly addressing and resolving issues and inquiries.
- Facilitated effective communication as primary liaison for customer service associates.
- Facilitated training and mentorship of new cashiers to enhance operational efficiency.
- Generated accurate and reliable till reports from all registers consistently.
Education
Franklin K Lane High School
Brooklyn, NYSkills
- Bilingual: Fluent in Spanish and English
- Professionalism and Courteous Communication
- Superior Customer Service Expertise
- High Ethical Standards and Integrity in Banking
- Knowledge of Banking Regulations and Compliance
- Experienced in Cash Handling and Financial Transactions
- Advanced Time Management and Organizational Abilities
- Dedicated and Reliable Work Ethic
Timeline
Head Teller | Teller
Flagstar Bank
08.2021 - 07.2025
Assistant Store Manager | Cashier
Payomatic
10.2007 - 08.2021
Head Cashier | Cashier
Food Bazaar
04.2002 - 06.2007
Franklin K Lane High School