Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Blanco Mendez

Gilroy,US

Summary

Results-driven professional with extensive experience in retail management, financial services, and customer relations. Currently pursuing a Bachelor's degree in Marketing, demonstrating a strong commitment to professional development and leadership. Bilingual and adept at addressing diverse customer needs while fostering a positive team environment.

Overview

5
5
years of professional experience

Work History

Teller Associate/ Head Cashier

Franco's Imports
06.2019 - 04.2024
  • Successfully managed daily operations of a family-owned convenience store, demonstrating strong leadership and organizational skills.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Upheld security protocols by promptly identifying fraudulent activities and reporting suspicious transactions to management.
  • Strengthened relationships with existing clients through proactive communication and personalized assistance with financial needs.
  • Paid all of the bills for the branch, ensuring timely and accurate payment to vendors and service providers.
  • Obtained necessary permits and licenses for branch operations, ensuring compliance with the local and federal regulations.
  • Executed wire transfers, stop payments and money orders.
  • Maintained stock to meet expected customer demand.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.


ASSOCIATE

Steve Madden
06.2019 - 03.2020
  • Developed strong customer service skills through daily interactions with customers
  • Trained new employees on basic customer service techniques and procedures.
  • Operated cash register to process cash, check and credit transactions.
  • Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
  • Sold products to customers by explaining product features and benefits.
  • Approached customers and initiated conversations to determine needs and preferences.
  • Achieved or exceeded sales goals through product knowledge, upselling techniques, and personalized recommendations.

Education

BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION/ MARKETING

California State University-Fullerton
Fullerton, CA
05.2027

ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION

Cabrillo College
Aptos, CA
05-2024

Skills

  • Bilingual fluent in English and Spanish
  • Inventory control and merchandising
  • Problem solving and conflict resolution
  • Effective communication
  • Relationship building
  • Cash handling expertise

Timeline

Teller Associate/ Head Cashier

Franco's Imports
06.2019 - 04.2024

ASSOCIATE

Steve Madden
06.2019 - 03.2020

BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION/ MARKETING

California State University-Fullerton

ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION

Cabrillo College
Sandra Blanco Mendez