Vlad Crosby
Tallahassee,FL
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
10
10
years of professional experience
Work History
Teller
Wells Fargo
03.2024 - Current
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with banking needs and inquiries.
STARBUCKS BARISTA
07.2018 - 06.2019
- Perform all pre-shift and post-shift duties, side-work, and related paperwork
- Exposure to potential hazards with respect to cutting equipment, coffee makers, mixers and other work aids necessary to perform job duties
- Providing assistance by responding to customer questions in an effective and efficient manner
- Contribute to positive team environment by recognizing alarms or changes in partner morale and performance and communicating to the store manager
CALIFORNIA MARKETING GROUP
01.2018 - 07.2018
- Customer service
- Sales representative
- Situational management skills
CHICK-FIL-A TEAM MEMBER
03.2017 - 12.2017
- Working mainly as a cashier, taking customers' orders
- Maintaining a quality dining experience
- Ensuring quality food be prepared and served
- Stocking and cleaning the dining room
A+ DEALER ALTERNATIVE
12.2014 - 12.2016
- Retail work and customer service working mainly on the floor to help customers and work the front desk
- Managing pay rolls, receipts from sales, and invoices for transactions
- Completing, reviewing, and sorting documents
Education
Business - Linguistics
Tallahassee State College
01.2022
Skills
- Proficiency in Microsoft Word, PowerPoint, and Excel
- Dependable and reliable with flexibility to work a varied schedule
- The ability to work independently with professionalism while maintaining a focus on quality and customer service
- Maintains a professional self-presentation, clean, neat and polished professional
- Good communication and linguistics skills
- Languages include fluent in the Ukrainian native; fluent in Russian, Spanish conversational, and English
- Volunteer work including Mission Trip to Navajo Nation in Arizona with CCS, Second Harvest, Chelsea's House, Kearney Center, nonprofit organizations
- Financial Analysis
- Customer Relationship Building
- Cash Handling
- Regulatory Compliance
- Fraud Detection
- Drawer balancing
- Referral management
- Bilingual in Ukrainian, Russian
Languages
Ukrainian
Native or Bilingual
Timeline
Teller
Wells Fargo
03.2024 - Current
STARBUCKS BARISTA
07.2018 - 06.2019
CALIFORNIA MARKETING GROUP
01.2018 - 07.2018
CHICK-FIL-A TEAM MEMBER
03.2017 - 12.2017
A+ DEALER ALTERNATIVE
12.2014 - 12.2016
Business - Linguistics
Tallahassee State College
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