Odalys Hernandez
Charlotte,NC
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Reliable employee seeking work position. Offering excellent communication and good judgment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
Charlotte, NC
04.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Maintained accurate records of customer transactions in line with bank procedures.
Customer Service Representative
TD Bank
Charlotte, NC
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Created and maintained detailed database to develop promotional sales.
Assistant Manager
PLS Financial Services
Charlotte, NC
01.2022 - 01.2023
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assisant Manager
Ups Store
11.2018 - 08.2020
- Keep high level sanitation & orderliness throughout the center
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Maintaining the inventory of the front desk & upkeep of the store
- Notarizing legal documents
Customer Service Representative
QVC Call Center
Charlotte, NC
03.2018 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Customer Service Representative
Wayfair.com
Charlotte, NC
05.2016 - 01.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
High School Diploma -
Garinger High School
Charlotte, NC06.2017
Skills
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Computer Proficiency
- Attention to Detail
Upbeat and Positive Personality
- Wrote, edited & formatted documents on Microsoft Word
- Proficient with Excel & Powerpoint
- Microsoft Word
- Document and Records Management
- Livechat Messaging
Languages
Spanish
Native or Bilingual
Certification
Notary Public
Timeline
Teller
Wells Fargo
04.2024 - Current
Customer Service Representative
TD Bank
02.2023 - Current
Assistant Manager
PLS Financial Services
01.2022 - 01.2023
Assisant Manager
Ups Store
11.2018 - 08.2020
Customer Service Representative
QVC Call Center
03.2018 - 11.2018
Customer Service Representative
Wayfair.com
05.2016 - 01.2018
High School Diploma -
Garinger High School