Callie Mclillie
Covington,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in public industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing customer relationships. Quick to learn.
REFERENCES AVAILABLE AT REQUEST.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Teller Associate
Insouth Bank
Atoka, TN
04.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Skills
- Adaptabability
- Courteous with Strong Communitcation
- Calm and Professional Under Pressure
- Creative Problem Solving
- Upbeat and Positive Personality
- Time Management
- Team-Oriented and Cooperative
Affiliations
KELLY GRAY : BOSS
TELEPHONE :
(901-355-5741)
W.T. BAILEY: FAMILY FRIEND.
TELEPHONE:
(901-208-9440)
Timeline
Customer Service Representative/Teller Associate
Insouth Bank
04.2019 - Current