Lisa Pascarelli
Worcester,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Associate / Back up Head Teller
Millbury Credit Union
Millbury, MA
12.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
North High School
Worcester, MA06.1982
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Needs Assessment
- Courteous with Strong Service Mindset
- Understanding Customer Needs
Timeline
Customer Service Associate / Back up Head Teller
Millbury Credit Union
12.2019 - Current
High School Diploma -
North High School
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