Michael Saquella
Buckeye,AZ
Summary
To apply my leadership skills in order to motivate staff to perform at their best abilities and to provide solid, growth of a company’s cliental
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Diligent General Management with a solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes a forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
33
33
years of professional experience
Work History
General Manager and Management
Key First Management Group Company
07.2006 - Current
- Presently managing Key First Management Group Company
- Overseeing daily operations to ensure service quality and customer satisfaction.
- Coordinating staff schedules to optimize coverage during peak hours.
- Conducting inventory checks and managing supply orders for seamless operations.
- Implementing training programs for new employees on company policies and procedures.
- Addressing customer inquiries and resolving complaints to enhance guest experiences.
- Collaborating with kitchen staff to maintain menu standards and food safety protocols.
- **Original Resume Statements:**
- Oversee daily operations, ensuring service quality meets organizational standards.
- Coordinate staff schedules, optimizing coverage for peak service hours.
- Conduct inventory checks, managing supply orders to support operational needs.
- Implement training programs for new employees on policies and procedures.
- Address customer inquiries, resolving complaints to enhance overall guest experience.
- Collaborate with kitchen staff to maintain menu standards and food safety protocols.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
Restaurant Manager
Cal-Am Valley Del Oro RV resort
01.2018 - 05.2019
- Cal-Am Valley Del Oro RV resort. Indoor and outdoor restaurants.
General Manager and Management
Basil’s Italian Restaurant
10.2004 - 05.2007
- Basil’s Italian Restaurant, Mesa, Arizona, 7 years
Rocco’s NY Delis
- Rocco’s NY Delis. Mesa, AZ and Gilbert, AZ
Legendary Superstars diner theaters
- Legendary Superstars diner theaters. Arizona, Texas, New Mexico, and Missouri, 5 years
Food and beverage assistant manager
Cal-Neva Lake Tahoe
- Food and beverage assistant manager, Cal-Neva Lake Tahoe, NV, North Shore 2 years
Director of entertainment and staff
Pony Express Phoenix and Cowboys
- Director of entertainment and staff Pony Express Phoenix and Cowboys Tempe, AZ 1 year
Director of Entertainment
Premier Cruise Lines
- Director of Entertainment for Premier Cruise Lines, 2 years
Vincenzo’s Italian restaurant and pizzerias
- Vincenzo’s Italian restaurant and pizzerias managed seven (7) locations in Angeles, CA 4 years.
Consultant Sales Manager
Action Video Games
01.1991
- Action Video Games Hired and trained their sales department 1991 Miami, FL
Consultant Sales Manager
Herbal Life
01.1990
- Herbal Life – Re-trained their sales staff and hired new sales managers 1990’s California, CA
Assistant Manager
Marriott Hotels
- Assistant Manager, Marriott Hotels, Rochester, New York, 2 years
Consultant Sales Manager
Buffalo Bumpers
01.1993 - 01.1994
- Buffalo Bumpers Re-trained their sales staff and hired new management. 1993/4 Buffalo, NY
Education
Bachelor of Science - Theater Arts and business management
Arizona State University
Tempe, AZ01-1980
Skills
- Restaurant experience, Project management, Event planning, Microsoft office, Marketing, Commercial driving, Sales, Presentation skills, Fast food, POS, Security, Property management, Computer literacy, Organizational skills Business development, Pricing, Emplacement orientation, Communication skills, Customer service, Public relations, supervising experience, Leadership
Accomplishments
- Supervision - Supervised the sales team to monitor sales activity and goal achievement.
- Business Development: - Spearheaded the acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed a new marketing strategy that increased the customer base by 23%.
- Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
- Staffing - Worked directly with Human Resources to streamline the hiring and onboarding process.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Author of “[Article Title],” published in [Journal Name] in [Year].
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Restaurant Manager
Cal-Am Valley Del Oro RV resort
01.2018 - 05.2019
General Manager and Management
Key First Management Group Company
07.2006 - Current
General Manager and Management
Basil’s Italian Restaurant
10.2004 - 05.2007
Consultant Sales Manager
Buffalo Bumpers
01.1993 - 01.1994
Consultant Sales Manager
Action Video Games
01.1991
Consultant Sales Manager
Herbal Life
01.1990
Rocco’s NY Delis
Legendary Superstars diner theaters
Food and beverage assistant manager
Cal-Neva Lake Tahoe
Director of entertainment and staff
Pony Express Phoenix and Cowboys
Director of Entertainment
Premier Cruise Lines
Vincenzo’s Italian restaurant and pizzerias
Assistant Manager
Marriott Hotels
Bachelor of Science - Theater Arts and business management
Arizona State University
Additional
I have ran, managed, produced, directed, trained sales and management staffed for 43 years. There is nothing I can’t handle or do. I can also improve any business no matter what their business is about.