Michael Sayian

Senior Network Operations Specialist with over 27 years of expertise in optimizing and maintaining complex telecommunications networks. Troubleshoots and resolves escalated technical issues, including network-related problems and system outages. Understanding of networking standards, OSI model, subnetting and routing protocols. Analyzes logs and telemetry from internal tools to identify root causes. Collaborates with internal teams and join customer calls to replicate, debug, or explain technical issues. Coordinates with other teams to escalate troubles, edge cases, or unresolved incidents. Contributes to internal documentation (SOPs, troubleshooting guides, knowledge bases). Ensures clarity and completeness in ticketing systems (e.g., Jira, Remedy, VRepair, NETExpert) with root cause and resolution notes. Cisco Experience. Strong working knowledge and experience on DWDM Transport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols). Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet). Troubleshooting and provisioning of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks. Management of DWDM fiber backbones with ROADMs, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic. Experience in a Tier 2 technical support, NOC, and systems operations role. Able to work with minimal supervision in a 24x7 Network Operations Center. Knowledgeable NOC Techncian with strong background in network operations and support. Successfully managed network infrastructure, ensuring smooth and secure communication across platforms. Demonstrated proficiency in troubleshooting and resolving complex network issues while collaborating effectively with team members and adapting to evolving technology. Proficient NOC Tech offering more than 25 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Hardworking and passionate job seeker with strong organizational skills eager to secure NOC position. Ready to help team achieve company goals.