Demonstrating consistent ability to surpass 100% Our Community Impact and 90% Ready When Promised metrics
Operating without a lead technician, directly training and supporting pharmacy technicians, interns, and high school students
Taking on extra D20 Boston North shifts in 15+ locations to grow and develop additional skills (e.g. automation)
Team Lead
PillPack/Amazon Pharmacy
03.2018 - 04.2024
Instrumental in development of Prescription Acquisition pharmacist team upon Amazon acquisition of PillPack, growing team from 5 employees to 60+ across multiple US locations (NH, AZ, ID, TX)
Education
Doctor of Pharmacy -
Massachusetts College of Pharmacy And Health Sciences
Manchester, NH
05-2016
Bachelor of Science - Biochemistry
Northeastern University
Boston, MA
05-2011
Skills
Exceptional prescription verification speed
Technician Training & Development
Complaint de-escalation
Immunization delivery
Prompt & efficient communication
Narcotics inventory management
Exceeding performance metrics
Customer obsession
Timeline
Staff Pharmacist
CVS Pharmacy
04.2024 - Current
Team Lead
PillPack/Amazon Pharmacy
03.2018 - 04.2024
Doctor of Pharmacy -
Massachusetts College of Pharmacy And Health Sciences