Michael Schaeffer
Summary
Educated Computer Support Specialist proficient at diagnosing and resolving technical issues to ensure system efficiency. Experience in hardware, software, and network troubleshooting with a strong focus on customer service. Proficient in deploying and maintaining various systems and applications, with excellent communication skills. Adaptable team player capable of thriving in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EKG | HIM Technician
Saint Alphonsus RMC
06.2019 - 02.2022
- Managed the financial side of day to day operations by making billing tasks easier. This included entering charges, recording payments, sending claims, dealing with denials, and following up on accounts.
- Assisted in organizing patient data, files, and charges into user-friendly digital documentation for our department.
- Stepped up to offer honest, hard work during the COVID epidemic, whether on my feet or at a computer, striving to make tasks easier for my coworkers.
Logistics & Fulfillment
Target
06.2022 - 10.2022
- Fulfill online orders for customers on a timely basis while also assisting in-store customers with their needs in an efficient and genuine manner.
- Engage in seamless customer service, doing everything that can be done to ensure that customers are assisted when assistance is required.
- Support team members in whatever tasks they require help with, filling in roles as needed in a flexible and reliable manner.
Graphic Design Artist (Intern)
Visual String, LLC
09.2016 - 11.2016
- Provide Graphic and Visual Design work for various projects, utilizing Adobe products to fulfill any assigned tasks.
- Perform technical maintenance with video technologies and streaming services as well as organizing programs so that they are easily accessible and usable by clients.
- Learn to utilize unfamiliar programs for the sake of developing instructional videos for clients so that they may easily learn to use the programs themselves.
Education
Computer Support Specialist
College of Western Idaho
Nampa, IDHigh School Diploma -
Meridian Technical Charter High School
Meridian, ID2017
Skills
- Familiarizing myself with new or unfamiliar tasks and programs
- Performing my duties in a positive and determined manner
- Engaging with team members pleasantly and effectively
- Establishing an organized and efficient workspace environment
Certification
- IT Specialist Networking, Certiport, Nov 29, 2023
- Network Pro Certification, Testout, Dec 4, 2023
- IT Specialist Network Security, Certiport, Apr 22, 2024
- Security Pro Certification, Testout, Apr 24, 2024
Timeline
Logistics & Fulfillment
Target
06.2022 - 10.2022
EKG | HIM Technician
Saint Alphonsus RMC
06.2019 - 02.2022
Graphic Design Artist (Intern)
Visual String, LLC
09.2016 - 11.2016
Computer Support Specialist
College of Western Idaho
High School Diploma -
Meridian Technical Charter High School
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