Michael Schock
Ankeny,IA
Summary
Dynamic and qualified professional, with knowledge & experience in the transportation industry, the insurance industry, accounting, and account management.
Overview
18
18
years of professional experience
Work History
Fleet Manager
Solar Transport
06.2024 - Current
- Coordinate driver dispatch to accomplish daily fuel delivery requirements.
- Work with the shop and road service providers to fix mechanical breakdowns.
- Communicate with customers and drivers by phone, email, and messages, to ensure efficient workflow.
- Check fuel inventory levels to ensure delivery's fit, and are sufficient to meet sales needs.
- Regularly change and adapt to customers changing needs and market allocation issues.
- Communicate compliance issues to customers and upper management.
Dispatcher
Barr-Nunn Transportation
07.2017 - 02.2024
- Tracked customer freight to ensure on time pickup and delivery.
- Setup towing and repairs for breakdowns.
- Reported accidents to our insurance company.
- Reviewed HAZMAT paperwork to ensure DOT compliance.
- Helped lost drivers by providing directions.
- Communicated with drivers by phone and Qualcom to resolve any issue that arise.
- Communicated with customers by phone and email.
- Ensured compliance to all DOT regulations including HOS, Hazmat Placarding, equipment violations, and weight restrictions.
- Bid on freight.
- Communicated with management to ensure company needs are met.
Call Center Representative
Mercer
03.2017 - 07.2017
- Enrolled customers into insurance programs.
- Helped policy owners file life insurance claims
- Performed dependent eligibility verification's
- Processed insurance premium payments
- Took incoming calls from policy owners
- Attended weekly team meetings
- Researched and resolved problems
Insurance Service Representative
Cognizant
09.2016 - 11.2016
- Assisted insurance agents with issuing auto and home insurance policies
- Provided quotes to agents and customers
- Assisted customers with resolving billing issues
- Reviewed canceled polices for reinstatement
- Took inbound and made outbound service calls
- Worked hard to meet all department goals.
Default Prevention Counselor II
Aspire Servicing Center
02.2015 - 09.2016
- Provided an excellent customer service experience to the borrowers
- Prevented borrowers from loan default by offering assistance plans
- Performed online research to find contact information for delinquent borrowers
- Made outbound calls to collect from delinquent borrowers
- Assisted borrowers with making payments
- Provided accurate and timely responses to borrower inquiries
Property Preservation Processor
MSI
09.2014 - 01.2015
- Preserved and restored the condition of properties that have went through the foreclosure process.
- Placed work orders for preservation work.
- Reviewed the work completed by contractors to ensure quality.
- Reported any theft or damages found at the properties to the claims department.
Account Manager Collections
Praxair Distribution Inc
11.2011 - 09.2014
- Made outbound collection calls to customers with past due balances.
- Made payment arrangements with customers.
- Managed the daily accounts receivable needs for hundreds of customer accounts.
- Processed credit card and check payments.
- Worked closely with the sales force and accounting department to assist customers in resolving billing issues.
- Attended monthly conference calls with the sales force.
- Trained new employees.
Customer Service Representative
Core Logic
11.2009 - 09.2010
- Received inbound customer service calls.
- Analyzed customer credit reports.
- Provided credit advise to customers.
- Addressed customer inquiries in a timely and accurate fashion.
Customer Service Representative
EDS
06.2008 - 11.2009
- Received inbound customer service calls.
- Placed orders for customers.
- Resolved billing disputes.
Education
High School Diploma -
East High School
Des Moines, IA2008
Skills
- Management Experience
- High customer service standards
- Strong problem solving ability
- Negotiation competency
- Strong work ethic & desire to Produce results
- Delivery schedule oversight Experience
Timeline
Fleet Manager
Solar Transport
06.2024 - Current
Dispatcher
Barr-Nunn Transportation
07.2017 - 02.2024
Call Center Representative
Mercer
03.2017 - 07.2017
Insurance Service Representative
Cognizant
09.2016 - 11.2016
Default Prevention Counselor II
Aspire Servicing Center
02.2015 - 09.2016
Property Preservation Processor
MSI
09.2014 - 01.2015
Account Manager Collections
Praxair Distribution Inc
11.2011 - 09.2014
Customer Service Representative
Core Logic
11.2009 - 09.2010
Customer Service Representative
EDS
06.2008 - 11.2009
High School Diploma -
East High School