Open To Work
Michael Schoonover
Crystal Lake,IL
Summary
Detail-oriented Documentation Specialist with 15 years of experience in technical operations and project coordination. Skilled in developing process documentation, managing project records, and translating complex information into clear guidance. Experienced in environments emphasizing accuracy and cross-functional collaboration, seeking remote Technical Writer or Documentation Specialist role.
Overview
18
18
years of professional experience
Work History
Construction Project Manager
Comcast
03.2020 - Current
- Oversee documentation, tracking, and coordination for medium- to large-scale fiber optic construction projects, including multimillion-dollar initiatives requiring detailed oversight and strong cross-functional communication
- Maintain extensive project documentation, spreadsheet tracking, schedules, status reports, and supporting records essential to project progress and execution
- Managed document-heavy workflows by organizing information, tracking milestones and issues, and ensuring records remained accurate and current
- Collected and consolidated information from multiple departments to enhance clarity and reliability of documentation and reporting
- Convert complex technical and operational details into structured written communication for internal stakeholders
- Improved consistency and execution by ensuring documentation clarity and organization.
- Created and updated process documents for new products and services, providing teams with clear guidance on workflows, requirements, and implementation steps
Business Install Technician
Comcast
09.2008 - 03.2020
- Installed, configured, and supported business services and technical systems in customer environments
- Troubleshot equipment, service, and connectivity issues, identifying root causes and implementing effective solutions
- Explained technical systems, service details, and installation processes clearly to customers and end users
- Learned new products, service offerings, and technical processes, applying knowledge effectively in the field
- Documented installation details and service information accurately, maintaining comprehensive job-related records
- Interpreted technical information and converted it into practical guidance for customers and internal use
Education
Associate’s Degree - Computer Information Systems
University of Phoenix
Phoenix, AZ08-2016
Skills
- Process documentation
- SOPs
- Workflow documentation
- Document control
- Project documentation
- User guides
- Work instructions
- Technical writing
- Troubleshooting documentation
- Cross-functional collaboration
- Spreadsheet reporting
- Technical research
- Salesforce
- Microsoft Office
- Google Docs
- Editing skills
- Detail-oriented problem solving
- Detail-oriented problem solving
Timeline
Construction Project Manager
Comcast
03.2020 - Current
Business Install Technician
Comcast
09.2008 - 03.2020
Associate’s Degree - Computer Information Systems
University of Phoenix