Michael Schramm Jr
Bartlett
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Humble and Eager to Continue growing and developing my Skills to continue my sales Career.
Overview
11
11
years of professional experience
Work History
Sales Advisor
Elgin Toyota
Streamwood, IL
07.2018 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Trained new sales representatives on best practices for phone sales techniques and customer interaction protocols.
- Developed comprehensive knowledge of inventory, including features and financing options.
- Cultivated relationships with prospective buyers to enhance customer satisfaction and loyalty.
- Implemented follow-up strategies to maximize sales opportunities and convert leads into purchases.
- Trained new sales staff on product knowledge and effective selling techniques.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
- Responded promptly to inquiries from prospects via phone or email, delivering exceptional service quality at all times.
- Developed persuasive presentations for prospective clients, showcasing product features and benefits compellingly.
Sales Associate
Brian Bemis Toyota / Ford Hyundai Mazda
Sycamore, IL
07.2014 - 07.2018
Education
South Elgin Highschool
South Elgin, ILSkills
- Proficient in telephone interactions
- Strong Customer Relationship and Rapport Building
- Strong Sense of Purpose, Conviction, and Vision for the future
- Strong Belief in Expressing High Virtues and Values
- Over a Decade of Car Business Know how and Positive Customer Interactions
- Driven by Passion to Inspire and Motivate others to be the best versions of themselves
- Sales training
- Customer service experience
- Goals and performance
- Sales presentations
- Positive and upbeat
Languages
English
Interests
Love To Workout
Very Focused on Health and Wellness
Enjoy Hiking and Exploring Parks and Historic Monuments
Playing Basketball
Playing Baseball
Videogame's
Card Collecting
Stock Market
Beach and Swimming
Listening to and Writing Music
Mindfulness Practices
Quality Food
Reading
Learning about ancient Civilizations
My Faith and My Family
Timeline
Sales Advisor
Elgin Toyota
07.2018 - Current
Sales Associate
Brian Bemis Toyota / Ford Hyundai Mazda
07.2014 - 07.2018
South Elgin Highschool