Michael Schubert
Bend,United States
Summary
Results-oriented customer success professional with 8 years of experience enhancing business performance through SaaS and digital marketing. Expertise in developing actionable strategies from client goals and performance data, fostering collaboration across teams, and driving growth. Combines strong client relationships with a strategic approach to align customer needs with business opportunities.
Overview
7
7
years of professional experience
Work History
Customer Success Manager III, Strategy
DealerOn
01.2026 - Current
- Promoted from Customer Success Manager II to Customer Success Manager III and selected as 1 of 10 employees across the Customer Success department to join the strategy team.
- Conducted regular account reviews to assess client satisfaction and implement effective retention strategies.
- Collaborated with cross-functional teams to resolve customer issues, enhancing response times and service quality.
- Analyzed customer feedback to identify trends and recommend product enhancements, driving continuous improvement initiatives.
- Developed customer onboarding processes to improve user engagement and facilitate product adoption.
Customer Success Manager II
DealerOn
05.2024 - 01.2026
- Consistently maintained a 99% customer retention rate by delivering proactive support, strategic website optimization, and trusted digital performance guidance across multiple OEM platforms.
- Managed a diverse portfolio of 100+ accounts, resolving escalations, driving adoption, and aligning customer goals with tailored success strategies across cross-functional teams.
- Managed diverse portfolio of 100+ accounts, resolving escalations and driving adoption while aligning customer goals with tailored success strategies.
- Identified upsell opportunities and collaborated with internal stakeholders, enhancing client engagement and product usage by 15%.
- Developed training materials to enhance customer knowledge of digital marketing tools and best practices.
- Led customer onboarding processes, ensuring seamless integration and satisfaction with DealerOn platforms.
Senior Customer Success Manager
BizIQ
06.2020 - 05.2024
- Managed and maintained a book of business with 150+ accounts, sustaining a 98% revenue retention rate.
- Acquired new business clients while sustaining over 98% retention rate of existing clients consistently for more than three years.
- Forged strategic partnerships with key stakeholders, elevating customer satisfaction scores by 15% through tailored success initiatives and bespoke engagement strategies.
- Led the creation and implementation of joint customer success plans based on data analytics and utilization of scaled success programs.
- Achieved 3 promotions within less than 2 years at BizIQ, demonstrating exceptional professional growth and recognition.
Customer Success Manager II
BizIQ
10.2021 - 05.2022
- Fostered strong relationships with clients, facilitating proactive communication to address concerns and drive engagement.
- Analyzed customer feedback to identify trends, implementing strategies for continuous improvement in service delivery.
- Collaborated with cross-functional teams to streamline workflows, enhancing operational efficiency across departments.
- Mentored junior team members on customer success strategies, promoting professional development within the team.
Customer Success Manager
BizIQ
02.2021 - 10.2021
Implementation Specialist
BizIQ
05.2020 - 02.2021
- Led over 500 onboarding interviews to ensure high-quality first impressions and seamless client transitions.
- Gathered, organized, and managed important business details on a daily basis to build websites & local listings.
- Collaborated with the sales team to onboard 20+ new clients weekly, enhancing customer satisfaction from the outset.
Sales Specialist
REI
04.2019 - 05.2020
- Executed product presentations, leading to increased customer engagement and sales conversion rates.
- Developed and maintained strong customer relationships to drive repeat business and loyalty.
- Trained new sales associates on product knowledge, enhancing team performance and customer service quality.
- Collaborated with cross-functional teams to enhance inventory management and merchandising strategies.
Education
Bachelor of Arts - Communications
Moody Bible Institute
Chicago, II01-2019
Skills
- Strategic Consulting
- Customer Success Management
- Business Growth Strategy
- Digital Marketing Strategy
- SaaS Solutions
- SEO & Online Visibility
- Data & Performance Analysis
- Client Relationship Management
- Cross-Functional Collaboration
- Website & Product Strategy
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Author of “[Article Title],” published in [Journal Name] in [Year].
Timeline
Customer Success Manager III, Strategy
DealerOn
01.2026 - Current
Customer Success Manager II
DealerOn
05.2024 - 01.2026
Customer Success Manager II
BizIQ
10.2021 - 05.2022
Customer Success Manager
BizIQ
02.2021 - 10.2021
Senior Customer Success Manager
BizIQ
06.2020 - 05.2024
Implementation Specialist
BizIQ
05.2020 - 02.2021
Sales Specialist
REI
04.2019 - 05.2020
Bachelor of Arts - Communications
Moody Bible Institute