Michael Scott
Costa Mesa,CA
Summary
I am an experienced Front Desk Supervisor with experience in the hospitality industry since 2016. I am known for my analytical, assertive, and confident approach to leadership. In managing operations, I prioritize efficiency, reliability, and the ability to create a great environment for both guests and team members. Beyond my managerial capabilities, I am an armature 3D lighting artist, demonstrating a profound capacity for creativity and innovation. This artistic expertise enhances my problem-solving skills and ability to view challenges from unique perspectives. My interests in art, photography, and music, coupled with a passion for travel, notably to inspiring locations, inform and enrich my professional approach. As a manager, I blend disciplined leadership with creative insight, aiming to inspire teams, drive success, and contribute a dynamic skill set to any role.
Overview
8
8
years of professional experience
Work History
Front Desk Senior Supervisor (MOD)
Howard Johnsons Anaheim (HOJO))
Anaheim, CA
04.2021 - 09.2023
- Provided leadership and guidance to a team of 8 employees.
- Assisted in recruiting qualified personnel for open positions.
- Resolved customer service issues quickly and effectively.
- Implemented strategies to improve efficiency within the department.
- Analyzed data to identify trends or opportunities for improvement.
- Created an environment that fosters professional growth among employees.
- Investigated customer complaints promptly and took corrective action as required.
- Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
- Filled role of technical lead in performance of services outside regular scope of operations.
Front Desk Associate
Howard Johnsons Anaheim (The HOJO) T
Anaheim, CA
01.2019 - 04.2021
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Provided assistance with baggage handling for incoming and outgoing guests.
- Managed guest check-in and check-out procedures, reservations and payments.
Retail Lead
Great Wolf Lodge
Garden Grove , CA
12.2017 - 11.2018
- Helped develop sales strategies to reach new customers and also grab the attention of already existing ones to boost sales in the department.
- Monitored store sales figures, budgets and other financial information to identify areas for improvement.
- Performed weekly stock checks and ordered new stock when necessary.
- Managed daily operations including staffing shifts, cash handling, inventory control and merchandising displays.
- Resolved customer complaints promptly and professionally.
- Participated in the "GWL Safety Committee" which oversaw our safety standards for each department and Promoted MSDS standards throughout the retail team.
Magi Wizard
Great Wolf Lodge
Garden Grove, CA
02.2016 - 12.2017
- Joined guests on quests and helped guide them through a virtual experience called Magiquest.
- Troubleshooted servers and maintained computers to ensure a smooth guest experience.
- Put on hourly shows called "The Magi Ceremony" to honor those who have completed the game.
- Communicated with the Magiquest developers , helped with QA and provided input to help with guest experience and provided input to help with guest experience.
Education
High School Diploma -
Rancho Alamitos High School
Garden Grove, CA06-2014
Skills
- Experience In Leadership Roles
- Staff Leadership
- Employee Development
- Solution Implementation
- Building Professional Relationships
- Issue Resolution/Troubleshooting
- System And Program Efficiency
- Diagnosing Issues
Timeline
Front Desk Senior Supervisor (MOD)
Howard Johnsons Anaheim (HOJO))
04.2021 - 09.2023
Front Desk Associate
Howard Johnsons Anaheim (The HOJO) T
01.2019 - 04.2021
Retail Lead
Great Wolf Lodge
12.2017 - 11.2018
Magi Wizard
Great Wolf Lodge
02.2016 - 12.2017
High School Diploma -
Rancho Alamitos High School
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