Summary
Work History
Education
Skills
Timeline
Generic
Michael Scott

Michael Scott

Minneapolis,MN

Summary

Customer Service Professional with extensive experience in front-line support and contributions to Fortune 500 environments. Delivered enhanced communication, effective problem-solving, and impactful process improvements. Focused on leveraging expertise and collaborative spirit to drive team success.

Work History

American Standard Handyman Services

Maintenance Supervisor
Minneapolis, Minnesota
  • Led team of electricians, plumbers, drywallers, day laborers, painters, carpenters, and subcontractors to complete upgrades, renovations, maintenance, and repairs for residential and commercial properties, ensuring quality and timeliness.

Ballys's Total Fitness

General Manager / Area Director
Long Island, Queens, NY
  • Managed daily club operations, enhancing sales performance, optimizing staff management, and ensuring facility maintenance.

Gold's GYM

General Manager / Sales
West Palm Beach, Florida
  • As a Gold's Gym General Manager I was responsible for driving the total business performance, overseeing daily operations, and fostering a high-energy, service-oriented club culture. Manage the P&L, sales staff, staff hiring/training, and facility maintenance to ensure member retention and achieve financial goals

Petrie Chiropractic Center

Therapist Supervisor - C.S.M.T., L.M.T.
Fort Lauderdale, Florida

As a Chiropractic Therapy Assistant, supported Dr. Petrie by managing administrative tasks and performing clinical duties like preparing patients for treatment, administering therapeutic modalities (e.g., heat/cold packs, electrical stimulation), and taking vital signs. Engaged smooth office operations, including scheduling, billing, and maintaining patient records and confidentiality.

La Guardia Community College

Cafeteria Food Associate / Line Cook
Long Island City, New York
  • I would prepare, cook, and serve high-volume hot/cold food items, typically campus cafes, or sometimes off campus catering, while maintaining strict sanitation standards. Responsibilities include station prep, grilling, frying, or sautéing. Additional duties were daily bank deposits, and dishwasher.

Cookies Dry Cleaners

Perc Tech / Customer Services
East Hampton, New York
  • Front counter support, cashier, operates specialized equipment to clean, spot-treat, and press clothing, textiles, and rugs using chemical solvents instead of water. Inspecting garments, managing machine operations, and providing customer service, including tagging and garment care advice.

Education

Associate of Applied Science -

Mercy College
St Louis, MO

State Certification Diploma - Neuromuscular Therapy

Florida College of Natural Health
Pompano Beach, FL

Skills

  • Communication Skills
  • Team leadership
  • Project Management
  • Sales Strategies
  • Staff Training
  • Electrical systems
  • Plumbing
  • Bath installations

Timeline

American Standard Handyman Services

Maintenance Supervisor

Ballys's Total Fitness

General Manager / Area Director

Gold's GYM

General Manager / Sales

Petrie Chiropractic Center

Therapist Supervisor - C.S.M.T., L.M.T.

La Guardia Community College

Cafeteria Food Associate / Line Cook

Cookies Dry Cleaners

Perc Tech / Customer Services

Associate of Applied Science -

Mercy College

State Certification Diploma - Neuromuscular Therapy

Florida College of Natural Health

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Michael Scott