MICHAEL SCOTT
Austin
Summary
Hospitality and operations executive leading premium guest experiences and large-scale event operations. Directs multimillion-dollar hospitality initiatives, enhancing service standards and operational efficiency. Recognized for building high-performing teams that consistently deliver exceptional guest satisfaction.
Overview
20
20
years of professional experience
Work History
Premium Director
PROOF OF THE PUDDING @ CIRCUIT OF THE AMERICAS
Austin
08.2023 - Current
- Lead premium hospitality and food & beverage operations across multiple luxury venues and hospitality programs at Circuit of the Americas.
- Direct planning and execution for Formula 1 United States Grand Prix, NASCAR, MotoGP, Ferrari Challenge, and MotoAmerica.
- Managed cross-functional teams enhancing guest experience and premium service delivery through effective staffing, logistics, inventory management, and operational readiness.
- Developed service standards and operational procedures alongside training initiatives to elevate guest satisfaction and ensure operational consistency.
- Acted as key liaison uniting clients, venue leadership, and operational stakeholders to streamline communication and operational effectiveness.
Director of Operations
PROOF OF THE PUDDING
Atlanta
09.2021 - Current
- Collaborated with executive leadership to enhance company culture, guest experience initiatives, and employee engagement programs.
- Developed and implemented operational standards that improved consistency across multiple markets and business units.
- Led strategic initiatives that advanced service excellence, operational efficiency, and supported organizational growth.
Director of Service & Design
PROOF OF THE PUDDING
Atlanta
01.2019 - 09.2021
Assistant Director of Operations
PROOF OF THE PUDDING
Atlanta
01.2018 - 01.2019
General Operations Manager
DENNIS DEAN CATERING & EVENTS
Atlanta
01.2014 - 01.2018
- Led warehouse, logistics, staffing, inventory control, and event execution to optimize operational flow.
- Generated more than $50,000 in annual savings through vendor management and operational process improvements.
- Supported business development and marketing initiatives to enhance brand visibility and client engagement.
Events Logistics Manager
DENNIS DEAN CATERING & EVENTS
Atlanta
01.2012 - 01.2014
Interior Architectural Project Manager
KUNIMOTO ARCHITECT DESIGN GROUP
Atlanta
01.2006 - 01.2011
- Coordinated engineers, contractors, and international stakeholders to deliver commercial architecture and workplace design projects.
- Led project planning and execution for large-scale architectural designs.
- Coordinated with clients to define project requirements and specifications.
- Oversaw design reviews to ensure compliance with client expectations and standards.
Education
Bachelor of Science - Interior Architecture & Design
American InterContinental University
Atlanta, GAAssociate Degree - Business Management
Florida State University
Tallahassee, FLSkills
- Executive Leadership
- Premium Hospitality
- Food & Beverage Operations
- Guest Experience Strategy
- Large-Scale Event Management
- Team Development
- Budget Management
- Operational Excellence
- Client Relations
- Inventory & Logistics
- Training Programs
- Process Improvement
Technology And Certifications
- Caterease
- AllSeated
- Microsoft Office Suite
- AutoCAD
- Adobe Illustrator
- Paycom
- StaffMate
- SERV Safe Management Certification
Timeline
Premium Director
PROOF OF THE PUDDING @ CIRCUIT OF THE AMERICAS
08.2023 - Current
Director of Operations
PROOF OF THE PUDDING
09.2021 - Current
Director of Service & Design
PROOF OF THE PUDDING
01.2019 - 09.2021
Assistant Director of Operations
PROOF OF THE PUDDING
01.2018 - 01.2019
General Operations Manager
DENNIS DEAN CATERING & EVENTS
01.2014 - 01.2018
Events Logistics Manager
DENNIS DEAN CATERING & EVENTS
01.2012 - 01.2014
Interior Architectural Project Manager
KUNIMOTO ARCHITECT DESIGN GROUP
01.2006 - 01.2011
Bachelor of Science - Interior Architecture & Design
American InterContinental University
Associate Degree - Business Management
Florida State University