Michael Seale
Henderson
Summary
Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
Overview
15
15
years of professional experience
Work History
Director of Customer Support
Renewed Vision
03.2019 - Current
- Company Overview: Renewed Vision is a software company based out of Atlanta, Georgia specializing in presentation software for use in live events
- Responsible for overseeing both the technical and sales support teams
- Participated in the support process with customers via multiple channels
- Responsible for continuing education of the support team and communication with the development team
- Oversaw a complete overhaul of our escalation processes and have seen a marked improvement in the speed that issues are being reported and solved
- Oversaw implementation of AI Support Agents through a third party provider.
Production Coordinator
Favor City Church
Henderson
07.2021 - 10.2024
- Responsible for all audio, video, and lighting efforts
- Oversaw the load in, set-up, and load out of all equipment each week
- Responsible for editing the recorded content's video and audio for release during the week
Technical Director
Carriage Lane Presbyterian Church
Peachtree City
05.2019 - 06.2021
- Responsible for overseeing the technical elements of the church including audio, lighting, graphics, and streaming
- Streamlined technical processes to make them more volunteer friendly
- Oversaw an overhaul of the video systems of the church
Technical Director
Valley View Baptist Church
Tuscaloosa
03.2018 - 03.2019
- Responsible for audio, lighting, and video elements in every service
- Primary focus on Sundays being to serve as the primary FOH Engineer
- Created all lighting cues, Pro Presenter files, and managed our paid staff and volunteers
- Created clicks and tracks for the worship set using Ableton Live
Associate Director of Media
Christ United Methodist Church
Mobile
10.2015 - 03.2018
- Responsible for audio, lighting, live streaming, and recording of all services across three different venues
- Lead in the recruiting, training and leading of all volunteers who serve in each service
- Participated in the design and maintenance of the church's website and social media pages (Facebook, Twitter, Instagram)
- Responsible for video editing using Adobe Premiere
- Designed and created sermon graphics and presentations each week using Keynote
Production Director
Lifeway Student Events
Traveling
06.2010 - 08.2015
- Responsible for all production elements of camp including audio, lighting, and video
- Led production staff and served on camp leadership team
- Taught bible study and track times
- Worked with Camp Pastor and Worship Leader to plan each service
- Performed many other camp related tasks as needed
Education
72 Credit Hours -
Auburn University
Auburn, AL05.2010
High School Diploma with Honors -
Alma Bryant High School
Irvington, AL05.2007
Skills
- Adobe Creative Suite
- Team leadership
- Communication skills
- Presentation tools
- Digital audio production
- Networking protocols
- Office productivity applications
- Operating systems expertise
- Project management tools
References
- Robert Curry, QA Engineer II, 678.794.0071, robert@renewedvision.com
- Michael Howard, Director, P360, 205.396.6265, michael@youthministry360.com
- Joseph Gibbons, Pastor, Favor City Church, 205.765.3550, joseph@favorcitylv.com
Timeline
Production Coordinator
Favor City Church
07.2021 - 10.2024
Technical Director
Carriage Lane Presbyterian Church
05.2019 - 06.2021
Director of Customer Support
Renewed Vision
03.2019 - Current
Technical Director
Valley View Baptist Church
03.2018 - 03.2019
Associate Director of Media
Christ United Methodist Church
10.2015 - 03.2018
Production Director
Lifeway Student Events
06.2010 - 08.2015
72 Credit Hours -
Auburn University
High School Diploma with Honors -
Alma Bryant High School
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