MICHAEL SEBASTIAN
Cincinnati
Summary
Results-oriented professional with 10+ years of progressive leadership and operational experience in high-volume environments. Proven ability to drive efficiency, enhance customer satisfaction, and build high-performing teams. Seeking to leverage extensive background in management, process optimization, sales, and team development into a challenging Remote Operations & Management role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Box Truck Driver
Panda Trading LLC
Cincinnati, OH
01.2026 - Current
- Operated box trucks to deliver goods efficiently within designated routes.
- Ensured compliance with safety regulations during transportation and loading processes.
- Conducted pre-trip inspections to maintain vehicle reliability and performance standards.
- Managed delivery schedules to optimize route efficiency and minimize delays.
- Call customers to make sure i deliver everything properly and they had no problems with the delivery.
Security Officer
Securitas
Cincinnati, OH
12.2024 - 01.2026
- Maintain facility security and access control while conducting safety patrols and reporting incidents in real time. Utilize de-escalation, communication, and observation skills to ensure safety and compliance on-site.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Managed the site phone to direct truckers where to go. Also communicated with the sit workers via phone.
Bench Jeweler / Pendant Manufacturer
Jewel-Craft
Erlanger, KY
07.2024 - 12.2024
- Executed precision manufacturing of custom jewelry pieces, adhering to strict client specifications. Maintained detailed inventory control and upheld near-zero defect rates through thorough quality inspections.
- Crafted and repaired fine jewelry using precision tools and techniques.
- Conducted detailed inspections to ensure quality and accuracy in all pieces produced.
- I also did many other jobs for them. Including customer service, manufacturing, Etc.
Manager / Prep Manager
Chipotle
Batavia, OH
10.2023 - 07.2024
- Oversaw all daily prep operations, managing a 5+ person team to ensure accurate, high-volume ingredient preparation. Maintained strict inventory and HACCP compliance, achieving 100% quality audit scores while optimizing prep workflows for peak efficiency.
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Made new training programs to enhance staff performance and customer engagement.
- Managed the customer complaints via phone and ensured they were happy with how i handled it to keep them coming back.
General Manager
McDonald's
Batavia, OH
09.2015 - 10.2023
- Directed all operations for a high-volume, high-traffic location (averaging $1,900/hour), managing a staff of up to 65 employees and ensuring continuous operational excellence. Improved speed of service, reducing Drive-Thru time averages from 155s to 120s in one week. Mentored and promoted several managers-in-training and achieved multiple regional performance awards.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Ordered all of our inventory via computer, Ensuring that we never ran out of product.
- Went through all of the customer complaints and called and made whatever problem they had right. Also called and coordinated when the truck would arrive and which days it would come on for the week.
Salesperson
Total Quality Logistics (TQL)
Cincinnati, OH
09.2018 - 04.2019
- Built and maintained strong relationships with shippers and carriers to coordinate freight movement across the U.S. Managed full sales cycle — from prospecting and cold calling to closing deals and ensuring delivery success. Negotiated competitive rates, leveraged CRM systems, and exceeded weekly performance goals through strategic pipeline management.
- (concurrent with McDonald's)
- Developed and maintained strong client relationships to drive sales growth.
- Analyzed sales data to refine strategies and increase sales.
Education
High School Diploma -
Fayetteville Perry High School
Skills
- Operations & Team Leadership: Multi-site operations, high-volume management ($19K/hour), performance management, cross-functional collaboration
- Efficiency & Optimization: Workflow Optimization, cost control, process improvement, and implementing targeted efficiency initiatives (eg, speed of service)
- Staff Development: Staff Scheduling (up to 65 employees), Training and onboarding, management mentorship, high-retention strategies
- Compliance & Safety: Workplace Safety & Compliance protocols, HACCP standards, risk management, regulatory adherence
- Customer & Conflict Management: Customer Relations, Conflict Resolution, de-escalation, driving service excellence (Cincinnati Area Award Winner)
- Precision & Quality Control: Detailed manufacturing and assembly, quality assurance, adherence to strict production standards
- Sales & Business Development: Prospecting, Cold Calling, Client Acquisition, B2B Sales, Rate Negotiation, CRM Systems (Salesforce-style platforms), Customer Retention, Pipeline Management, KPI Tracking, Territory Growth
- Languages: English (Native), Spanish (Intermediate)
- Phone operation All prior jobs have something to do with communication via phone I'm very confident with my communication skills
Accomplishments
Multiple time Mcdonalds Manager of the Month for all of Cincinnati.
Certification
ServSafe food certification.
Multiple Time Manager of the Month for all of Cincinnati McDonald's.
This was a competition between all of the corporate McDonald's in and around cincinnati. The main premise was whoever was competitive enough to get the best times won. I was the only one from the batavia location to even get top 10.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Box Truck Driver
Panda Trading LLC
01.2026 - Current
Security Officer
Securitas
12.2024 - 01.2026
Bench Jeweler / Pendant Manufacturer
Jewel-Craft
07.2024 - 12.2024
Manager / Prep Manager
Chipotle
10.2023 - 07.2024
Salesperson
Total Quality Logistics (TQL)
09.2018 - 04.2019
General Manager
McDonald's
09.2015 - 10.2023
High School Diploma -
Fayetteville Perry High School