MICHAEL SEDANO
Senior Deployment Consultant/Help Desk
Hercules,CA
Summary
I want to continue to learn, improve and grow my skillsets in the technology industry. With my work ethic, open mindedness, & experiences from different industries, I know I can adapt and be a valuable asset for any work place.
One of my biggest assets that I pride myself is my work ethic, willingness to learn and interpersonal skills. These are intangibles that you can't teach. What I'll bring to the workforce is a coachable team-player and a somebody you can depend on.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Deployment Consultant/Help Desk
ComputerCare
South San Francisco, CA
10.2021 - Current
- Install and configure operating systems, software application, security software on client's computers, mobile devices & other peripherals
- Validate all data and configurations are accurate prior to deployment to end user
- Determine and execute the best solution for the issue based on available information and details provided by users
- Troubleshoot Mac and Windows hardware & software and isolatingissues
- Asset management for clients; collecting/processing New Hires, Break/Fix and Offboarding users
- Inventory and audit all high-value assets, ensuring we always have accurate information about our assets
- Experience with using high volume ticketing systems from various different clients
- Providing help desk support for company client
Head Bartender
Hyatt House
Pleasant Hill, CA
06.2021 - 11.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
Bartender/Shift Lead
The Counter Burger
Walnut Creek, CA
02.2021 - 08.2021
- Helped store management meet standards of service and quality in daily operations
- Resolving any guests issues & ensuring great customer experiences
- Troubleshooting POS systems, receipt printers, & to-go tablet applications
Front Desk Agent
Hilton
Concord, CA
10.2019 - 03.2020
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Answered customer telephone calls promptly and appropriately handled needs
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Head Bartender
California Pizza Kitchen
Emeryville, CA
08.2016 - 03.2020
- Trained new servers or new hires on company standards and practices for tending bar
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Troubleshooting POS terminals, printers, take-out tablets, & apps
Bartender/Server
Applebee's Grill + Bar
Pinole, CA
02.2014 - 11.2016
- Trained new servers & new hires on serving shifts
- Worked with POS system to place orders, manage bills and handle complimentary items
Keyholder
Kiehl's
San Francisco, CA
10.2011 - 01.2014
- Balanced cash drawers at the end of each shift
- Managed inventory storage in clean and organized fashion
Education
High School Diploma -
Hercules High School
Hercules, CA06.2010
Skills
- Experience w/ Windows OS & Mac OS
- Experience with Air Table, Jira, Office365, FreshService Ticketing System, Google Office, Help Scout
- E-Commerce Expert (Shopify/Ebay 5 yrs)
- AMCT Certifcation
Certification
- Apple Certified Macintosh Technician (ACMT) -Apple
Credential ID: V20D6356A2
- IBM Introduction to Cybersecurity Tools & Cyber Attacks-Coursera
Credential ID: 72QHEAGX7SGM
- Google Technical Support Fundamentals-Coursera
Credential ID: LFC5X2YUZYP7
- Google System Administration and IT Infrastructure Services
Credential ID: USDNNPGR38DU
- Currently working on attaining Comptia A+ certification
Current Projects
Owner: JerseyConnect LLC (2018-Present)
- Created a brand for sports apparel and entertainment
- Ebay Seller with 750+ Positive Reviews
- Shopify Store with 200+ 5 Star Reviews
- Mercari Seller with 500+ 5 Star Reviews
- YouTube channel with 4K Subscribers in 1 1/2 years
- Grew brand following to 11k Instagram followers
- Website building/SEO
Timeline
Senior Deployment Consultant/Help Desk
ComputerCare
10.2021 - Current
Head Bartender
Hyatt House
06.2021 - 11.2021
Bartender/Shift Lead
The Counter Burger
02.2021 - 08.2021
Front Desk Agent
Hilton
10.2019 - 03.2020
Head Bartender
California Pizza Kitchen
08.2016 - 03.2020
Bartender/Server
Applebee's Grill + Bar
02.2014 - 11.2016
Keyholder
Kiehl's
10.2011 - 01.2014
High School Diploma -
Hercules High School